Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
2 months ago

HN email not forwarding

Remy , Damian , Liz , Amanda  Email is not forwarding again.  I have it set up to forward to an external email account and it had been working just fine, then it suddenly stopped working a few days ...
HN email not forwarding
Performance
maratsade's avatar
maratsade
Distinguished Professor IV

Hi Remy,

There are no error messages. The forwarding is automatic; it’s set in the settings, so when an email comes to the HN account, it should automatically forward it.  That process stopped working a few days ago. 

Thanks for looking into this. 

Remy's avatar
Remy
Moderator
2 months ago

maratsade,

 

When you have the opportunity, please PM me your Hughesnet email address that's being affected, as well as the email address you're forwarding to! In addition, when was the last email successfully forwarded?

 

Thanks,

Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 months ago

    Hi Remy,

    I PMd you all the info you requested. Thanks for looking into this!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 months ago

    Remy , the issue has not been resolved, though the forwarding did work for a couple of hours before it stopped.  Could you see if there's a solution for this issue? It's not a huge deal, but having the ability to forward notifications to another email address is very useful. Thanks.

    • Remy's avatar
      Remy
      Moderator
      2 months ago

      maratsade,

       

      Thanks for following up! I'll have this sent over to be looked at, and will update you when I hear something back! 

       

      Thanks,

      Remy

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        2 months ago

        Thank you, Remy.  I appreciate the help. 😊