Re: HN email not forwarding - Hughesnet Community

maratsade

Email is not forwarding again. I have it set up to forward to an external email account and it had been working just fine, then it suddenly stopped working a few days ago. Could you look into this, please? You have fixed this in the past, so I hope it can be fixed again. Thanks 😊

Remy

maratsade,

Thanks for reaching out! I'll have this passed along and looked into for you. Are you receiving any specific errors when attempting to forward your emails?

Thanks,

Remy

maratsade

Hi Remy,

There are no error messages. The forwarding is automatic; it’s set in the settings, so when an email comes to the HN account, it should automatically forward it. That process stopped working a few days ago.

Thanks for looking into this.

Remy

maratsade,

When you have the opportunity, please PM me your Hughesnet email address that's being affected, as well as the email address you're forwarding to! In addition, when was the last email successfully forwarded?

Thanks,

Remy

maratsade

Hi Remy,

I PMd you all the info you requested. Thanks for looking into this!

maratsade

@Remy , the issue has not been resolved, though the forwarding did work for a couple of hours before it stopped. Could you see if there's a solution for this issue? It's not a huge deal, but having the ability to forward notifications to another email address is very useful. Thanks.

Remy

maratsade,

Thanks for following up! I'll have this sent over to be looked at, and will update you when I hear something back!

Thanks,

Remy

maratsade

Thank you, Remy. I appreciate the help. 😊

Remy

maratsade,

We appreciate your patience! I've received word that the issue should be resolved. Please let us know if the forwarding is operating as it should!

Thanks,

Remy

maratsade

@Remy

Nope, still not working. I should've received a notification of your post, but it didn't come. 😞