Forum Discussion
HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.
Over the past few days, our HN has been going down constantly every 15-20 minutes. We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Hello,
Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.
Thank you,
Amanda
I've been having the same problem for days now. I'm also on EchoStar-XVII beam 53 (SW Louisiana). The system been going out every few mintues. The diagnostic page shows X's every hour for the last 24 hours (uplink problem, code 12.1.12). We've tried everything. Even had a tech come and realign the dish (signal strength 122 - 130). He also put a new LNB? on the dish. Thought it was fixed, but 10 minutes after he left the problem came back. Tech support convinced me to switch to Gen5 and are sending me a new modem. They said wouldn't need to switch satellites, just plug the new modem in. Wish I would have found this thread before ordering the new modem. Seems the problem might be with the satellite and not my modem after all.
Just wanted to add, along with the 12.1.12 code, we are also getting the 12.7.1 code, 198 transitions, 10988 total durations.
Edit (2nd). My first edit, to correct a misspelling in my reply, posted as a second reply. I hope THIS edit doesn't result in a 3rd reply. Keeping my fingers crossed. :p
That three people on the same beam are experiencing the same connection issue is troubling.
'Aloha transmission is unsuccessful'
Technically, it means the transmitter is sending a beacon but it's not getting ack'd back.Edit: One possibility for the error is an erratic problem at the gateway if there is a trend, so it could be that.
Just an update since my original post:
Like Phillip, we're picking up 112.1.12 errors as well as the 12.7.1
It's been almost 48 hours with relatively clear skies here in SW Louisiana since I reset/rebooted the modem.
12.1.12 has caused 4.44%, 26 transitions, 7316 durations
12.7.1 has caused 17.2124%, 513 trnsitions, 28340 durations
Signal strength is 133
Red X across the UPLINK on every hour, both current and history.
The outages occur almost as if they're on a timer....really weird.
