Forum Discussion
HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.
Over the past few days, our HN has been going down constantly every 15-20 minutes. We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Hello,
Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.
Thank you,
Amanda
Just wanted to add, along with the 12.1.12 code, we are also getting the 12.7.1 code, 198 transitions, 10988 total durations.
Edit (2nd). My first edit, to correct a misspelling in my reply, posted as a second reply. I hope THIS edit doesn't result in a 3rd reply. Keeping my fingers crossed. :p
