Forum Discussion

bljhn's avatar
bljhn
Freshman
8 years ago

HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.

Over the past few days, our HN has been going down constantly every 15-20 minutes.  We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Hello,

     

    Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

     

    Thank you,

    Amanda

gglaze's avatar
gglaze
New Poster
I have not had internet for 24 hrs at
least. We live in nw oregon. Please help!
I have an hn 1000 modem.
Thanks
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

gglaze

 

Because this thread is concerning those having specific issues on a single beam that you are not on, you should start a new topic to receive help with your individual issue and keep it separate.  You can do so by clicking on the blue "Start a topic" button on the upper right while in the Tech Support section.