Forum Discussion

Bob5's avatar
Bob5
Sophomore
8 years ago

Having Problems connecting to certain sites today.

The last hour or so I cant connect to Bing,Google and various sites. Cleaned cookies rebooted everything and its still happening
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi Bob,

     

    Thank you for posting. I checked in our reports and it seems there is currently service degradation at your gateway, which is why you are experiencing this. I do apologize for the inconvenience. Our engineers are already working to address this and get you back online. I'll post back once I see an update on this case.

     

    Your patience and understanding are much appreciated.

     

Bob5's avatar
Bob5
Sophomore

Thanks for trying to help but I am gen 4 does not apply.

Liz's avatar
Liz
Moderator
8 years ago

Hi Bob,

 

Thank you for posting. I checked in our reports and it seems there is currently service degradation at your gateway, which is why you are experiencing this. I do apologize for the inconvenience. Our engineers are already working to address this and get you back online. I'll post back once I see an update on this case.

 

Your patience and understanding are much appreciated.

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Bob,

     

    The issue at your gateway has been cleared and service should be back to normal by now. If you're still having difficulty browsing, please try powercycling your HughesNet modem by unplugging the power cord from the powerbrick for at least 30 seconds before plugging back in. Let me know if all is well for you now.