Forum Discussion

kitnbob's avatar
kitnbob
Tutor
5 years ago

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone.

I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a rude sounding "busi-signal".

I have very slow access to the logs in the Inno Media ATA Modem.

The last entry in the Call (ID) logs was 2020-10-21 18:33:09",0,0.6,"Inbound","2529965628"

The last entry in the Voicemail log were between the dates;  2020-11-27 8:45 am to 2020-11-29 (I just called myself from cell phone)  

After only 1 ring the recorded message was "the number is not answering, please leave a message"  again in the rather pleasing female voice  NOT Mine. the files are only 1.45 KB (no ".wav" data)

 

The modem is responding ........  however not near fast enuf to stream my phone calls.

Did the modem take a dump?

Inno Media ATA
  • Liz's avatar
    Liz
    5 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

    • kitnbob's avatar
      kitnbob
      Tutor
      5 years ago

      maratsade 

      Hi, been a while since I've been here.

      Yes, I re-cycled several times. the most recent was Unplugging power to both modems, shut down the pc, turned off the cell phone, and then took a shower. :smileyhappy:

      I feel power-cycled.

      powered up the pc first, then the HT2000, then the Inno Media ATA .

        

      no change, except now,   wi-fi calling is not working on the AT&T LG smart phone. all ways something.

       

      EDIT:  There are 2 LED's illuminated.   Power  & WAN

      "Device is not registered for your service provider" and "busi signal" is still heard.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Well, it was a thought. As you say, always something -- and always on the weekend, it seems.  I hope the mods here have an answer for you tomorrow.