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HughesNet Voice just recently stopped

kitnbob
Tutor

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone.

I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a rude sounding "busi-signal".

I have very slow access to the logs in the Inno Media ATA Modem.

The last entry in the Call (ID) logs was 2020-10-21 18:33:09",0,0.6,"Inbound","2529965628"

The last entry in the Voicemail log were between the dates;  2020-11-27 8:45 am to 2020-11-29 (I just called myself from cell phone)  

After only 1 ring the recorded message was "the number is not answering, please leave a message"  again in the rather pleasing female voice  NOT Mine. the files are only 1.45 KB (no ".wav" data)

 

The modem is responding ........  however not near fast enuf to stream my phone calls.

Did the modem take a dump?

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Liz
Moderator
Moderator

Re: HughesNet Voice just recently stopped

Good morning kitnbob,

 

Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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45 REPLIES 45
maratsade
Distinguished Professor IV

Re: HughesNet Voice just recently stopped

did you reboot/powercycle everything?

kitnbob
Tutor

Re: HughesNet Voice just recently stopped

@maratsade 

Hi, been a while since I've been here.

Yes, I re-cycled several times. the most recent was Unplugging power to both modems, shut down the pc, turned off the cell phone, and then took a shower. Smiley Happy

I feel power-cycled.

powered up the pc first, then the HT2000, then the Inno Media ATA .

  

no change, except now,   wi-fi calling is not working on the AT&T LG smart phone. all ways something.

 

EDIT:  There are 2 LED's illuminated.   Power  & WAN

"Device is not registered for your service provider" and "busi signal" is still heard.

maratsade
Distinguished Professor IV

Re: HughesNet Voice just recently stopped

Well, it was a thought. As you say, always something -- and always on the weekend, it seems.  I hope the mods here have an answer for you tomorrow. 

kitnbob
Tutor

Re: HughesNet Voice just recently stopped

Thanks @maratsade 

 

My last comment , till I hear from the reps, is about the smart phone.

AT&T allows wi-fi Calling when detecting No Data service. 

I turn on Airplane mode after getting home, manually start wi-fi so I can us my phone for e-mail ect.

If I receive a call or a text, (cell data) I comes thru using wi-fi Calling.

 

When I try to call out, the phone says, turn off the Airplane mode.   

Thats a catch-22.   Smiley Wink

 

If Hughes Voice were working, I would Call my cell.

GabeU
Distinguished Professor IV

Re: HughesNet Voice just recently stopped

@kitnbob 

 

Please keep in mind that, while some may be able to get it to work, HughesNet doesn't officially support WiFi calling with a smart phone.  

 

That's not to say that whatever is causing problems with your HughesNet Voice service might not also be causing problems with your smart phone's WiFi calling, but only that they don't support the latter, including troubleshooting issues with it.  

 

Hopefully whatever is causing the Voice issue is a simple fix and they'll have you back up and running quickly.  🙂


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
kitnbob
Tutor

Re: HughesNet Voice just recently stopped

 

I just noticed, while viewing My Services.

11/29/202011/29/2020Do you suppose that the current Term ending could have something to do with my problem?

 

 

 

 

 

I shouild point out that those prices are not correct either.

I have been paying more for the past year.

 

just sayin..

maratsade
Distinguished Professor IV

Re: HughesNet Voice just recently stopped

I think that's the date your monthly bill gets generated. It wouldn't disrupt service.

GabeU
Distinguished Professor IV

Re: HughesNet Voice just recently stopped

@kitnbob 

 

No, it wouldn't have anything to do with that.  That term thing is a bit goofy, but next month, after the 19th, it will say "Current term ends 12/19/2020".  It has to do with your service month.  

 

This is mine...

 

Capture1.png

Why it's a month behind I have no clue, as it should say 12/4/2020, which is when my current service month ends.  The same with yours.  It should say 12/19/2020.

 

Regarding the price, don't forget that there is a $14.99 lease fee, plus taxes.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
kitnbob
Tutor

Re: HughesNet Voice just recently stopped

Hey @GabeU 

Thanks for the reply.

AT&T just enabled that feature in my LG phone earlier this year and its been working fine most of the time.

The phone was texting and receiving calls in airplane mode just fine. Till I rebooted everything this morning.

 

The phone basically objected to me trying to text or make a call with No Data available.

I would call the cell from the land line and it would receive the call and then send and receive texts.

Untill that, I was perfectly happy for the past 2 years sending email, instant messages, surfing over wi-fi, ect.

I cant test the cell phone for incoming calls today

because HughesNet Voice just recently stopped.

Smiley Surprised

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