HN Voice modem stopped responding just recently. No dial tone.
I hear a recorded message "your device is not registered with your service provider" in a rather pleasant female voice followed by a rude sounding "busi-signal".
I have very slow access to the logs in the Inno Media ATA Modem.
The last entry in the Call (ID) logs was 2020-10-21 18:33:09",0,0.6,"Inbound","2529965628"
The last entry in the Voicemail log were between the dates; 2020-11-27 8:45 am to 2020-11-29 (I just called myself from cell phone)
After only 1 ring the recorded message was "the number is not answering, please leave a message" again in the rather pleasing female voice NOT Mine. the files are only 1.45 KB (no ".wav" data)
The modem is responding ........ however not near fast enuf to stream my phone calls.
Did the modem take a dump?
Solved! Go to Solution.
Good morning kitnbob,
Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.
Hi, been a while since I've been here.
Yes, I re-cycled several times. the most recent was Unplugging power to both modems, shut down the pc, turned off the cell phone, and then took a shower.
I feel power-cycled.
powered up the pc first, then the HT2000, then the Inno Media ATA .
no change, except now, wi-fi calling is not working on the AT&T LG smart phone. all ways something.
EDIT: There are 2 LED's illuminated. Power & WAN
"Device is not registered for your service provider" and "busi signal" is still heard.
Well, it was a thought. As you say, always something -- and always on the weekend, it seems. I hope the mods here have an answer for you tomorrow.
My last comment , till I hear from the reps, is about the smart phone.
AT&T allows wi-fi Calling when detecting No Data service.
I turn on Airplane mode after getting home, manually start wi-fi so I can us my phone for e-mail ect.
If I receive a call or a text, (cell data) I comes thru using wi-fi Calling.
When I try to call out, the phone says, turn off the Airplane mode.
Thats a catch-22.
If Hughes Voice were working, I would Call my cell.
Please keep in mind that, while some may be able to get it to work, HughesNet doesn't officially support WiFi calling with a smart phone.
That's not to say that whatever is causing problems with your HughesNet Voice service might not also be causing problems with your smart phone's WiFi calling, but only that they don't support the latter, including troubleshooting issues with it.
Hopefully whatever is causing the Voice issue is a simple fix and they'll have you back up and running quickly. 🙂
I just noticed, while viewing My Services.
Do you suppose that the current Term ending could have something to do with my problem?
I shouild point out that those prices are not correct either.
I have been paying more for the past year.
No, it wouldn't have anything to do with that. That term thing is a bit goofy, but next month, after the 19th, it will say "Current term ends 12/19/2020". It has to do with your service month.
This is mine...
Why it's a month behind I have no clue, as it should say 12/4/2020, which is when my current service month ends. The same with yours. It should say 12/19/2020.
Regarding the price, don't forget that there is a $14.99 lease fee, plus taxes.
Thanks for the reply.
AT&T just enabled that feature in my LG phone earlier this year and its been working fine most of the time.
The phone was texting and receiving calls in airplane mode just fine. Till I rebooted everything this morning.
The phone basically objected to me trying to text or make a call with No Data available.
I would call the cell from the land line and it would receive the call and then send and receive texts.
Untill that, I was perfectly happy for the past 2 years sending email, instant messages, surfing over wi-fi, ect.
I cant test the cell phone for incoming calls today
because HughesNet Voice just recently stopped.