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Hughesnet Email
Since the reformat of email, loading is extremely slow or non loading . I cannot delete or empty trash box or spam box. I can delete from inbox. What am I doing wrong? Dulcimerman
HI
i DON'T KNOW WHAT YOU DID BUT AS OF THIS MORNING EMAIL IS LOADING NORMALLY. THANK YOU!
I can delete emails ok now. It is still very slow to load email though. A white screen with a small grey square with the spiraling arc says "loading" , at the bottom of the screen in the left side it will show messages " waiting for available socket" and "waiting for cache". It will usually load on the third try
Good morning wgrobison1,
Thank you for this additional info, let me look into this for you. If you were to load webmail on your phone via a non-HughesNet connection, do you see "waiting for available socket" or "waiting for cache" messages there too?
-Liz
Thanks for clarifying. If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?
-Liz
Hi wgrobison1,
Thank you for this info, this helps. We still need the follwing details:
Does webmail also load slowly if you check from a different device?
If you loaded webmail on a device using a cellular network (or any other non-HughesNet connection), do you experience the same thing?
Do you have an estimated date of when you first noticed this?
The info above will help in case I need to escalate to our e-mail admins.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
I first noticed problems in the 1st or 2nd week of October. I have no access from cell phone. Don't have a new oneso can't access internet from it. I tried access from wife's computer. It's on network, has windows 10 and still has the old Hughesnet format. It was slow but faster than when I try to access from windows 10 pro
