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I cannot RECEIVE INCOMING Phone calls??

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Sophomore

I cannot RECEIVE INCOMING Phone calls??

I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject and found and old thread discussion with a customer who was having the same issue as I am.I followed ALL the trouble shooting suggestions on that thread as the technition advised and nothing worked.When my husband calls me from his work he tells me when he gets home from work that everytime he trys to call he gets message that my number is no longer in service.When my daughter who is at home with me calls my phone number from her smart phone she however gets no message and told me that the call won't even go thru.All my lights on the ATA are the colors they should be EXCEPT the LAN which has no lit light at all.What is going on with my VOIP phone service please??

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

Hi Sharon,

 

Can you please check if you have a dial tone now?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

Hi Sharon,

 

I see it's your first post here, so welcome to the community! I appreciate you telling me what troubleshooting steps you've taken so far, please also link me the thread you were referring to so I can document what you've tried. I've already pulled up your account and have started investigating your case.

 

  Your cooperation, patience, and understanding are much appreciated.​​​​​​

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: I cannot RECEIVE INCOMING Phone calls??

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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

Thanks Sharon!

 

Do you have another LAN cable you can swap out with the one connecting the ATA to the HughesNet modem? If so, see if you can change cables while ensuring that the different cable is secured with a click on both ends. Let me know if that LAN LED comes on and/or if you can receive calls then.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: I cannot RECEIVE INCOMING Phone calls??

Thank You Liz,

And yes I did have an extra yellow cable and I tried that and still no LAN light.I guess it could remotely be possible that both cables are having issues,but I doubt that.I can go to nearest Wal-Mart and buy a totally brand new one but not sure if that will help or not.

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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Sophomore

Re: I cannot RECEIVE INCOMING Phone calls??

Thank You Liz for your help.It is truely appreciated - Kudos

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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

You're welcome! The new ATA should arrive soon, please let me know how it works out for you.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: I cannot RECEIVE INCOMING Phone calls??

Hello Liz, The new ATA was delivered today it is a MTA8328 - I followed all instalation instructions and all lights except the phone symbol are lit.I have no dial tone and only a busy signal and now cannot dial out on the phone.Do I need to register it or activate it or something?? Thanks,Sharon

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Moderator
Moderator

Re: I cannot RECEIVE INCOMING Phone calls??

Hi Sharon,

 

The ATA may needs time to finish activating. I'm also checking with our engineers to ensure everything on our side is OK as well, I'll let you know.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.