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Internet Disconnecting Randomly
Hello! I've sent two emails about this. One email gave me a stereotypical "It's Fair Access Policy, I gave you more data, it should be fixed." The second email has no response yet. I am in FAP. Norm...
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
-Damian
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
-Damian
Damian wrote:
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
-Damian
Hi! It actually cleared up recently - after going on for over a month! I am not sure what changed, but it's 100% better now - thank you so much if that was you!
I appreciate the help (also sorry for the slow reply !)
I am glad to hear the service is working better now. What I reset on our end did have something to do with the DNS server, so it is possible this corrected the issue.
I will leave this thread open for a while, just in case anything changes. Please respond here or create a new thread if you ever need further assistance.
-Damian
