Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved.
Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, through DishNet. Hands down the Gen4 a much faster, more reliable system and the ability to get help far surpassed that of Hughes directly. Hopefully these speed issues will all be corrected before my 30 days is up to cancel. Note, I am not comparing speeds or ping rates, etc to anything other than Hughes Gen4 which is what I had for a few years.
Using a brand new HP Windows 10 computer, set up the day after the Gen5 installation. 64bit, 8gb Ram, 1 TB hard drive. Have disabled all updates and only ones that can't be turned off are downloading during wee hours of the morning. As well have uninstalled all extra programs on the computer, installed Chrome and Firefox, but only using Firefox as the Chrome was even worse in performance. Have an adblocker on browser. Installed Glasswire to monito data usage as it appears data may be going far more quickly than with Gen4 but since Hughes is resetting each morning back to zero usage it's hard to tell yet. Computer is hardwired direct to HT2000W modem with a 4 or 5 ft ethernet cord with modem placed, of course, less than that from laptop. All wifi is disconnected on the modem (via the settings in Hughesnet account pages) and has been the entire time. Wifi light on front of modem stays on however, which maybe it's supposed to, but that doesn't make a lot of sense. It occasionally flashes, however. (?) I have no wireless devices that connect or try to connect to a wifi connection, and no close neighbors.
I ran a speed test on March 19 via testmy.net but wasn't logged in. Starting March 24 I logged in and started running tests using 25mb down and 4 mb up but don't do many upload tests as that's not my main concern although those speeds are less than half what they should be.
I'm posting a URL which I believe will take you to the test results, but in case it's not correct I am also posting a screenshot of the tests. Note the incredible variance in speeds, but in general, even at what the tests show might be passabile speeds, actual usage to watch a 2 min low quality video on youtube, (or anywhere else), is nearly impossible due to buffering. Yes, video saver is on now but it makes no difference usually. Also note that the "higher" speeds in the test were not totally, but mostly, late night. Still, these are generally nowhere near the advertised speeds, but close sometimes to 60%.
URL:
Screenshots (included the beam, etc.):
I also rebooted the modem this morning, just prior the the latest speed test noted above that tested 3.52Mbps download speed. I have, as well, had pretty much clear skies and good weather, no rain, for the entire 9 days that I have had this new system.
I understand that satellite signals are complex and at best not real consistent, yet the Gen5 system, thus far, has been far worse is really every respect than the previous Gen4. Add to this the fact that the Gen5 was promoted, at least to me, by several different people, (DishNet, three reps/techs connected to the installer I had), all promotional materials from all forms of media from HughesNet themselves, etc, as being much faster than Gen4, including the fact that the throttled over data limit speeds would still be 2 to 3 times as fast as the usual non-throttled speeds of Gen4, the fact that it has streaming capabilities, and the fact that you could actually use a phone with the system (thank goodness I didn't go ahead and get that). None of these are true. And by judging from just the complaints I see on here and as well other review sites this is very common and to date pretty much unresolved.
I appreciate that there are people on this community trying to help, I sincerely do. It appears that, for whatever reason(s), this Gen5 system is either not capable of what was promised, been over subscribed to the point of not being viable, launched prematurely, or has serious issues that are either being not recognized, not admitted to, or simply not able to be corrected.
If someone here can "fix" these issues, in a reliable, long standing way, then all is well and good. It appears that may not be possible. At any rate, if I cannot get this system to perform at least on par with the older system before my 30 days is up, I will have to cancel and look elsewhere or see if it's possible to go back to Gen4.
If I have overlooked any test needed or other info, please alert me and I will oblige to the best of my ability.
Thanks anyone and everyone that can help or responds.
Follow up to earlier post:
Took more speed tests, auto test every 15 minutes for 10 tests. Results posted below:
@deserthavenwrote:Per the wifi light on modem: I do have all the SSID disabled in settings, and when I tried to go to advanced settings and change there as well, it would show it was saving the changes but would never do anything, the progress bar would stay at 0% for several minutes with no change, no matter how many times I tried on the various wifi options. Not sure why that happened but I can't seem to get it to cooperate.
That's odd. Was it the two boxes at the top of the page? I'll post a picture as to the two I'm referring to, but if you uncheck them, then click Save Settings, it will completey turn off the radios (or at least their broadcast). Just in case this wasn't the case when you originally tried it, it must be done with a device that's connected via LAN cable. If it still doesn't work, that's definitely odd, but as long as the SSID Enable boxes are unchecked, like you mentioned you had done, nothing can connect to it. The most common reason people completely turn off the radios is that they're using their own 3rd party router, as the signals from two routers can fight against each other and cause issues, but you can still turn them off even though this isn't the case, of course.
Liz,
One more update. Was having trouble doing anything on pc so ran more tests. Still somewhat overcast here but no rain or other precip, wind, etc.
Worse than ever for some reason. The test took a very long time to complete,. Got 181kbps and 292kbps downloads and strangely, a 1.3Mbps upload which is about average for this system so far. Yes, correct, kbps. Hopefully this changes when weather clears completely but even at that I have never had this problem or speeds with the worst weather on the Gen4 system. Not sure why that would be.
I don't mean to ask what might be a stupid question, but you're absolutely sure that when you're trying to disable the WiFi you're doing with a LAN cable connected computer, NOT a WiFi connected computer, right? The reason I ask is that, what you're describing is what would happen if you were trying to disable it with a WiFi connected computer. Again, this may sound like a stupid question, but I have to ask it. It's also VERY odd that two modems would be having very similar problems when trying to disable the WiFi.
If you go on the main page of the WiFi and uncheck SSID Enable for just the 2.4GHz radio, then click Save Settings, what happens? Only the SSID Enable box for the 2.4GHz radio.
BTW, if it seems to complete, but then refreshes to an error page, just go back in and see if the settings stuck. For some reason, when I do it now it's giving me an error page rather than refreshing back to the WiFi Settings page. I don't know why it's doing this, but the settings have still changed and stuck when I go back in and check them.
Edit: You're absolutely sure that your new desktop is connected via LAN cable and not WiFi, right? The reason I ask is that many new desktops have the ability to connect via WiFi. If you had to enter a password to connect your new desktop it's connected via WiFi, not the LAN cable (a LAN cable connection doesn't need a password), and this would explain the problem you're encountering when trying to disable the WiFi. Click your connection on the lower right of the screen (in the taskbar) and see what it says, as in whether it's an Ethernet or WiFi connection.
@GabeUwrote:
I don't mean to ask what might be a stupid question, but you're absolutely sure that when you're trying to disable the WiFi you're doing with a LAN cable connected computer, NOT a WiFi connected computer, right? The reason I ask is that, what you're describing is what would happen if you were trying to disable it with a WiFi connected computer. Again, this may sound like a stupid question, but I have to ask it. It's also VERY odd that two modems would be having very similar problems when trying to disable the WiFi.
If you go on the main page of the WiFi and uncheck SSID Enable for just the 2.4GHz radio, then click Save Settings, what happens? Only the SSID Enable box for the 2.4GHz radio.
BTW, if it seems to complete, but then refreshes to an error page, just go back in and see if the settings stuck. For some reason, when I do it now it's giving me an error page rather than refreshing back to the WiFi Settings page. I don't know why it's doing this, but the settings have still changed and stuck when I go back in and check them.
Edit: You're absolutely sure that your new desktop is connected via LAN cable and not WiFi, right? The reason I ask is that many new desktops have the ability to connect via WiFi. If you had to enter a password to connect your new desktop it's connected via WiFi, not the LAN cable (a LAN cable connection doesn't need a password), and this would explain the problem you're encountering when trying to disable the WiFi. Click your connection on the lower right of the screen (in the taskbar) and see what it says, as in whether it's an Ethernet or WiFi connection.
Hadn't had time to reply and a little short on time now, but....yes LAN connected only computer. BUT, when I used CHROME to change settings on modem it worked! I guess something in Firefox is stopping it? It appears to be saving but never does, but in Chrome it saved quickly. So the wifi is off and as of now the indicator light on front of modem is also off. I did use the wifi for a bit yesterday running tests on other computer and occasionally it worked fabulously, then tanked in both firefox and chrome. I thought perhaps win 7 better. Think I posted those thoughts already. Anyway, I also saw a forum where Win 10 uses 20% of your bandwith by default and found a long way to go about changing that and I did that. Don't know if it helped but this morning I was testing at 16 (once) and proceeded to download several very short youtube videos for the kids, 11 to 30mb files, but was doing 3-4 at a time, until 10:45 when it suddenly started buffering even just one at a time and has continued to do so, it's not noon CST.
EDIT: Oh, per the wifi setting: I ended up unchecking the advanced tab one that clicks the whole wifi thing off, not just the SSID. Figured if it worked that was fine (don't guess that messes anything else up?) and then if and when I want to use it will go to Chrome and log in and enable again.
