Modem issue
Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work
Forum Discussion
ItsJustin,
Thank you for providing that info. I was able to locate your account in the system. The weather at your location and gateway seems to be clear which rules out a weather issue. If possible, could you check to make sure the coaxial cable is still screwed snuggly into the modem. If it is, and your dish is on the ground, can you also check to make sure there are no obstructions to the dish or line of site and that the cable is screwed in snuggly? -Damian
Checked the connections they are All tight and there is no obstructions around dish
ItsJustin,
Thank you for letting me know this. Are you using your own router in conjunction with the Hughes supplied HT3000W modem or just our modem? -Damian
It is the Hughes ht3000w
If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian
