Modem issue
Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work
Forum Discussion
If you can one more time, unplug you modem directly from the power outlet for 30 to 60 seconds to allow the modem to fully reset. You will need to wait another full 2 minutes after plugging it back in. Please update me after that and we can explore other steps. Thank you for your patience while we troubleshoot this. -Damian
Did the reset still not working system receive and transmit lights are still not on
ItsJustin,
I see. The last step is to identify exactly what is happening to the service and to do so we will need to obtain the state code. If you see lights on the modem where "WiFi" or "LAN" are labeled, you will be able to access the modem's control center. This is where we will be able to locate the state code. To do this, open any browser you would like on a computer or device connected to your HughesNet modem. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. At the top of the page, please click on the "System Status" link. The next page will load where the state code will be displayed in the first information box. Your state code should be in a format such as "0.0.0" -Damian
The state code 3.1.1
ItsJustin,
This state code is usually due to the coaxial cable in the back of the modem being loose or damaged. In order to replace that whole wire it would require a tech to come out. Before we do that, you can try unscrewing the cable from the back of the modem and checking for a bent pin. After that you can screw it back on tightly and see if that changes anything. If not let me know. -Damian
