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Modem rebooting every few minutes

Freshman

Modem rebooting every few minutes

My modem just keeps restarting over and over. I have tried to reset it, and it comes on then all the lights go out except the power light. Then after a few seconds the power light blinks red then all the lights go out, then they all come back on for a minute then it all happens again.
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: Modem rebooting every few minutes

Good morning Acrow407,

 

Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

 

Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

 

 

Thanks,
Liz

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16 REPLIES 16
Professor

Re: Modem rebooting every few minutes

The Hughesnet reps are off for the holiday and will be back tomorrow.  In the meantime, did you try unplugging it and leaving it be for about a minute before plugging it back in?   That has helped me when it doesn't respond to resetting.

Freshman

Re: Modem rebooting every few minutes

Yes, numerous times, I left it unplugged for about an hour once.
Distinguished Professor III

Re: Modem rebooting every few minutes

@Acrow407

 

A power light blinking red indicates overheating.  Normally, I would suggest clearing anything near it to increase air flow, but if it's still doing it even after having been unplugged for an hour it may very well be damaged. 

 

This is almost assuredly something the reps are going to have to help with.  As mentioned by maratsade, they're off today because of the holiday, but they'll be back tomorrow.  With this said, it can take them a day or two to reply, but they should be able to help you.  They're normally on M-F from approximately 8AM to 5PM EST.  

 

@Liz

@Amanda

@Hal

@Wade

@Jorge


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Freshman

Re: Modem rebooting every few minutes

Thank you, I hope to hear from them soon.
Moderator
Moderator

Re: Modem rebooting every few minutes

Hi Acrow407,

 

  I see it's your first post here, so welcome to the community! Thanks for reaching out, I pulled up your account to check on your site, and I also can't reach your modem. I've sent you a complimentary replacement, so please expect that this week. You can use the same box to return your old modem. There should be a prepaid shipping label in the outer pouch.

 

Let us know how the new modem works out for you!

 

 

Thanks,
Liz

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Freshman

Re: Modem rebooting every few minutes

Thank you for the quick response, so much better than time on the phone. I was wondering will there be any setup involved with the new one or just plug it in and go.
Moderator
Moderator

Re: Modem rebooting every few minutes

You're welcome Acrow407! Nothing too complicated, just connect the new modem up and give it about 15 minutes to activate. Here's a quick start guide for the modem, which also has links to in-depth modem information. 

 

Thanks,
Liz

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Freshman

Re: Modem rebooting every few minutes

Ok so I installed the new modem, and it did the same thing. I tried numerous power cycles and nothing. The only difference was when i unhooked the coax cable the modem would power up and stay on, it looked normal minus the system, transmit, and receive lights were off. I checked all of the cable and connections from the modem to the dish and found no issues. Whenever the coax cable is hooked to the modem it starts resetting itself again.
Moderator
Moderator

Re: Modem rebooting every few minutes

Good morning Acrow407,

 

Thanks for the update, that's interesting. OK, so try plugging the modem directly into a wall outlet (if the modem was previously plugged into a power strip or surge protector). Let me know if there's any difference. Try a different wall outlet if there's no difference plugged into the first one.

 

Was there a storm or something that may have caused a power surge sometime before this rebooting issue started?

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

Thanks,
Liz

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