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Modem still not working

Cowgirl4life76
Freshman

Re: Modem still not working

I was meaning the nightmare of explaining what is going on and no one understanding on the phone my explanation that the router/modem is getting no signal at all. No one could understand what I was trying to say to them I truely appreciate them sending a tech, he changed the transmitter and it is still not getting any signal. He is trying another new modem/router. Still not getting a signal. He has tried 3 different routers and each one has done something different. He just keeps plugging away trying other things now. Ok, so the transmitter was bad was why the modem was getting no signal, and then once the transmitter was changed it wasn't getting a signal due to the dish had moved slightly. So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! Thank you hughesnet for finally getting my internet back up and running after a month without!

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Liz
Moderator
Moderator

Re: Modem still not working

Hi Cowgirl4life76,

 

Thank you for the updates, it's rare we get a play-by-play during the site visit! Smiley Very Happy I'm sorry for the troubles you encountered trying to get help, I'm glad you found your way to the community. We're always here to assist, so please don't hesitate to reach out again if you have other concerns.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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GabeU
Distinguished Professor IV

Re: Modem still not working


@Cowgirl4life76 wrote:

So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter!  


That was the cause in your instance.  A cycling modem can be caused by a few different things.  

 

I'm just glad they were able to get it fixed and get you back up and running.  Smiley Happy


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