It can take upto 48 business hours before you receive a reply from a Hughesnet Rep since your initial posting.
You have stated you have a statecode of 12.7.1, tons of things can cause this, so just wait a little bit till a Hughesnet Rep can look into your account and perform diagnostics.
Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.