Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi macsociety,
Thanks for posting and welcome to the community! There are some speed test results in there we can use, I can escalate your case to engineering. I'll post back once I have any news to share or instructions.
Your patience and understanding are much appreciated.
Thank you Liz. TJ
Also want to just note... other than emails and browsing the web, basic facebook, that is the only thing working for me. Anything video, plain never starts. I can visit youtube and try to watch a 144p low rez video, never even starts most the time and when it does, buffers out left and right. Sorry, don't think they have lower rez than 144p <grin>. So even with a speedtest right when my speed degrades, which is all day long, the speed may show 5Mbps down but... that should be fine to watch youtube 144p. Does not happen. So something else is off too. Maybe my whole connection is so poor that non of this other than email and basic browsing will work until Hughes gets me fixed up. TJ
Updated testmy.net. Bad right now. 2Mbps down. ;-(
http://testmy.net/stats/?&t=u&d=09302017&x=2&l=25&q=macsociety
TJ
