Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi Liz, do you happen to know if they did anything today?
Over the weekend Hughes left me a message to call today to the level 4 support (I think they called it) and I spoke with them this AM. The gal I spoke with said she did something with the modem and asked me to run 3 speed tests from myhughesnet.com site. All 3 were bad and all over the place. Basically 2Mbps, 11Mbps, and 7Mbps. She said something is off and she is escalating my info up higher than her, and said 2 to 3 days someone will call me.
Then I left and came back and I ran a testmy.net a couple time so far and all seems much better, although no one call me back so I wonder if just a fluke I am getting better speeds right now and will die again soon or...
Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.
| Satellite Name | EchoStar-19-NAD |
| Gateway ID | 8 |
| Beam ID | 55 |
| Outroute ID | 7 |
Any words of wisdom would be nice.
Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.
TJ
Update.... scratch last message. Speeds are horrendous again. Actually, even slower that slower than molasses. Last test 25MB download took forever and a day to take. 1.2Mbps.... Sure hope to hear from Hughes soon. Can't even browse web barely. Took many attempts to just send this message!
When I did briefly have faster speeds, I was excited! Hoping that when things get ironed out, this will be the norm and will be nice to have Hughes again! (I was a past customer)
TJ
Liz.....
Things are at least usable this AM for basic web browsing. Yesterday was really bad. 1.2 Mbps download speed and sporatic at that made for a tough day. Could not even get onto the Hughes community to send my message was agravating for sure. This AM at least I can get online. I work from home so need at least web browsing and email or I am out of commission.
Would be nice to at least hear back my messages have been received and I am in some que to be looked at.
Hoping for the best.... I have worked in tech support before, was my main profession, so always polite to those when I talk to them on the phone. It is nice though when it seems someone is working on it and they are keeping us abreast of the "whats going on". Would rather know it is an issue and may take some time to fix versus being left in the dark guessing that.
So hoping to see a good customer service experience with Hughes with my issue.
TJ
Hi macsociety,
Just got out of a meeting regarding addressing slow speeds, no news yet we can share. We will check in with them again next week, but once we do have an update or need additional information, I'll post back.
Your patience and understanding are much appreciated.
OK, thank you. TJ
I have the same problem. Spent many hours with tech support but absolutely no help. Gen5 is a big mistake...
Good morning folks,
No updates from engineering this morning. We hope to have something to share after we chat with them Wednesday.
Your patience and understanding are much appreciated.
Hi @Liz, just a note continued issues with Beam 55 in NorCal.
I am in FAP at the moment but also ran tests this AM while not in FAP and speeds are well below normal.
During FAP of course during these slow times in the evening affect FAP speeds too so feel the speeds I am getting are much lower than they should be, even during FAP. And the speed I am getting does not seem to be real speed as web browsing ceases to work.
During the day in FAP I am getting 1.3Mbps. That is usable. I am happy with that myself. By evening I am down in the 500K range and it seems like unusable 500K speeds. Everything comes to a crawl, I can't run full 25MB tests on testmy.net as they fail, etc.... web just stops or comes to such a crawl things time out.
I reset my modem last night but that did not help. Speeds this AM are very slow for NON Fap speeds. Only 7 and 9Mbps when normally in AM we should be getting well above 25Mbps.
So yes, I think once Hughes finds this bug, hopefully FAP speeds become a more honest 1Mbps or above most the time knowing that maybe every so often it can fall under, but I would expect the normal to be at least 1Mbps or above.
Here are my tests. Sorry the ones from late yesterday while in FAP are smaller tests but I can't even run those 25Mb tests. Barely get these small ones done it is so slow.
http://testmy.net/compID/232401324866
Thanks
TJ
