Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Liz.....
Things are at least usable this AM for basic web browsing. Yesterday was really bad. 1.2 Mbps download speed and sporatic at that made for a tough day. Could not even get onto the Hughes community to send my message was agravating for sure. This AM at least I can get online. I work from home so need at least web browsing and email or I am out of commission.
Would be nice to at least hear back my messages have been received and I am in some que to be looked at.
Hoping for the best.... I have worked in tech support before, was my main profession, so always polite to those when I talk to them on the phone. It is nice though when it seems someone is working on it and they are keeping us abreast of the "whats going on". Would rather know it is an issue and may take some time to fix versus being left in the dark guessing that.
So hoping to see a good customer service experience with Hughes with my issue.
TJ
Hi macsociety,
Just got out of a meeting regarding addressing slow speeds, no news yet we can share. We will check in with them again next week, but once we do have an update or need additional information, I'll post back.
Your patience and understanding are much appreciated.
OK, thank you. TJ
Just came here to post about the same issue...I'll piggy back on your thread because I am in the same area and same beam etc as you.
I had my own thread after I signed up because I was getting slow evening speeds and good speeds most other times, Liz gave me the same response and that they would let me know as soon as they hear something.....that was over a month ago.
Speeds were actually pretty good and still usuable in the evenings, until a little over a week ago, now as you are experiencing, they're totally UNusable. I'm using my phone as a hotspot in order to post this....
Can a moderator give us something to go on here? If this is what we can expect with Hughes then it leaves us no choice but to cancel service and go with something else.
My results, note the evening speeds.....
http://testmy.net/quickstats/timandjodi
Looking at my test history....things were fine until Sept. 23rd, after that something changed.
Hi timandjodi,
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
I just ANOTHER upload/download test....A whopping .093 on 2mb download and .023 upload...i can varely get around!! And of course Engineering still has not called like i was told they would,this is the third time in a week. We have a local Internet provider that i am going to check with,if they can get me service here i'm dumping hughesnet. Not paying for such lousy service anymore.
I just ANOTHER upload/download test....A whopping .093 on 2mb download and .023 upload...i can barely get around!! And of course Engineering still has not called like i was told they would,this is the third time in a week. We have a local Internet provider that i am going to check with,if they can get me service here i'm dumping Hughesnet. Not paying for such lousy service anymore.
Tonight's speed is the worse so far to date for me... well that I can remember.... and well other than some tests that timed out or the service halted or something and the test stopped. But tonight I am getting 300K speed. Yes I said k... not Mbps. ;-)
TJ
Got you beat 80kbps down 10 kbps up
Well I ran some speed test and they were up only to go down again. Does this mean the engineers are doing something? My installer called me today and he is even having the same issues. I am sticking this out only because of my installer, he is a local business owner and every cancelled contract Hughesnet takes back money from him. No I don't work for him and just met him on 9-16-17 the day of the install.
Hughesnet if you care about customers you should be contacting us with updates instead of false information like my last e-mail I would be contacted on 10-10-17 by the engineer dept!
Not that I wouldn't want you to stick it out in the hopes that the service gets better, but it's just my opinion that it's wrong for an installer to guilt someone in to staying with a product because he/she might lose money, and to even tell a customer that in the first place I find very low.
With that said, I do hope that you, and everyone else that is presently having issues, has the service improve.
For the 1st time since being on Gen 5 my testmy.net speeds this morning appear good. Not the 40+Mbps I see others getting but compared to what I had, I am getting this AM high 20Mbps to low 30Mbps. Not sure this will hold but will run tests all day.
Compare that with last nights last test I got 700K. Barely able to web browse last night.
Keeping my fingers crossed.
http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety
TJ
