Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi macsociety,
Just got out of a meeting regarding addressing slow speeds, no news yet we can share. We will check in with them again next week, but once we do have an update or need additional information, I'll post back.
Your patience and understanding are much appreciated.
OK, thank you. TJ
Just came here to post about the same issue...I'll piggy back on your thread because I am in the same area and same beam etc as you.
I had my own thread after I signed up because I was getting slow evening speeds and good speeds most other times, Liz gave me the same response and that they would let me know as soon as they hear something.....that was over a month ago.
Speeds were actually pretty good and still usuable in the evenings, until a little over a week ago, now as you are experiencing, they're totally UNusable. I'm using my phone as a hotspot in order to post this....
Can a moderator give us something to go on here? If this is what we can expect with Hughes then it leaves us no choice but to cancel service and go with something else.
My results, note the evening speeds.....
http://testmy.net/quickstats/timandjodi
Looking at my test history....things were fine until Sept. 23rd, after that something changed.
Hi timandjodi,
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
