New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
It worked for me. At first rebooting the Gen4 system sometimes worked, sometimes not. More and more the techs at Hughes first asked if I had rebooted the modem?
It is a cardinal rule with any computer operated system to reboot first, it can't hurt, many times it solves problems.
Yeh the 1 to 2Mbps is really bad. One would think it can be used but for whatever reason, that speed does not corralate to the actual use. I can't seem to even get onto the Hughes Community to read or post responses at that speed. Get timed out or literally takes minutes to bring up the pages.
At least if they can figure out a way to evenly distribute 5+ to everyone while they figure things out would be better.
Right this minute I seem to at least be able to do stuff, although slower than what I am paying for... considerably slower.
But later today it becomes so slow I can't even work from home it gets so bad.
With 1 to 2Mbps speeds with my former ATT Home Phone & Internet I was able to do it all and even watch netflix. But with Hughes 1 to 2Mbps so far, I can't even browse web and seems to just barely be enough to get emails.
That is the troubling part for me. I understand they may need some time to iron things out, which I understand, but they should be making the fee per month much lower until they do so... and also figure out at least a temp fix so we all can do the basics.
That is my hope. But I am only here since last Thursday as a new customer so no idea how this will all pan out.
I am not new to Hughes. Was on it when they 1st came out... and was even on Gen 4 earlier this year before I moved onto ATT. Then the Gen 5 enticed me back. So far it may have been a poor decision on my part. Wife keeps telling me I chose poorly (like the knight said in Indiana Jones <grin>.
I will give Hughes the benefit of the doubt and some time and as long as customer service part stays steady, and maybe they give lower fees while they work this OK, I will keep on with them in hopes it all works out.
10:48 Am PstI just ran a speed test- I had 33Mbs. Sorry to hear you are having speed problems. I guess it's up to the techs and their queries of the modem,etc..
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
Your patience and understanding are much appreciated.
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
Your patience and understanding are much appreciated.
Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.
I'm curious Liz if you know, or can say, what happened around Sept. 23rd that changed things significantly? I had great speeds overall (some slowdown in evenings) before that date, and it's been very bad since then with very slow speeds most times with only minimal times where it's usable.
As a new customer who might not stick around, even if they fix things this Saturday, can we expect this type of thing in the future?
Engineering constantly makes network adjustments to ensure good network performance for our 1+ million subscriber base, I don't know of any single change that may have caused slower than plan speed performance during specific periods. Many factors can affect speed, both on the HughesNet and home network sides. While our engineers are focusing on addressing beam 55 tomorrow, it's too early to say how things will fare in the future. However, we have been getting more regular updates from engineering on their efforts to address the recent concerns for our Gen 5 subscribers.
We'll keep you updated as we get news available to share.
Your patience and understanding are much appreciated.
Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.
Cool Liz, I will make sure to report what I experience. TJ
Just wanted to jump on the "slow as molasses" band wagon. I'm here in Kansas City, MO and have experienced excruciatingly slow speeds for at least the past two afternoons/evenings. I just performed speed tests through Hughes and several other providers. Here's the latest result on Hughes: 1.18 down, 0.09 up. It's completely unacceptable. I purchased the pricey service over a Sprint or AT&T hot spot, based on the 'revolutionary' increase in capability with the launch of Gen5. If only i would consistently get the advertised 25mbs down, and 3mbs up, i'd be a happy camper. Working from home, i have had to use my Sprint hot spot (on my iPhone) the past two night just to email a 4mb file. ARGH! I'll be anxious to see if the beam 55 adjustment tomorrow helps the speed here in the heartland......
Beam 055 doesn't cover you if you're in Kansas... You would be best to start your own topic to start troubleshooting as your issues are most likely different.
Thanks Corrosive! Just got the service around the end of June, and was very unfamiliar with Hughes--obviously still am. :) Appreciate the recommendation.
Although I don't expect miracles, would be nice if whatever Hughes does today, if not already done, helps. Speeds are slow today so guessing they have not or the fix takes a bit. Or they are doing later today.
Speeds last night were really bad. Two tests before I had enough of it was lowest 500K. Not good.
If they can at least iron things out so an eveness, even if slower than we should get, gives us usable speeds until they can get things figured out. I would be happy with 5 to 10 Mbps of even download speeds until they can get things figured out. I know the happy medium is like 15Mbps.
Zip 95249 here, I would think we are on the same Beam?
Just did a speed test- Download :: 35.1 Mbps
I'm curious as to what speed you had after your install?
I'm curious as to your install, not all are perfect, or don't have problems later, dish alignment, any connections, coaxlial fittings even cable.
Just trying to explain your problem, when I don't have any now, however did from Monday on evenings, not mornings, then a reboot solved the speed problem evenings.
It was bad from the get go. The tech had me connect to the system via iPhone using speedtest, which I know now is not the testing standard, but while he was here I did what he said. Ran my own speedtests later from testmy.net and they came in poor too. But with speedtest the two we ran 1st one was OK at 14Mbps but 2nd one was 2Mbps. A sign of how my tests would go these last week.
I just arrived home and unplugged the modem after running a couple testmy.net before doing so. Both poor. Then after reset of modem I am still get sub par speeds.
1st one was fine... 15Mbps so I thought cool! But then #2 was only 5Mbps. Far below that minimum 15Mbps we should see. By later tonight my guess I will be back down to 500K to 2Mbps like been happening this last week. Unless again as of 2:30PM PST they have not done this beam 55 fix.
I will of course test today and tomorrow too.
Not sure what signal should be but when I check 192.168.0.1 mine shows this:
Satellite Receive Signal Strength
96
Data Packets Received
60548
Control Packets Received
292128
Bursts Transmitted
12943
Packets Transmitted
16621
Seems my Sat Receive Signal Strength has always been in the 90s and guessing that means good?
Wiring... I used to be on Gen 4 before leaving Hughes... the the tech reused the cable going into the house from the Gen 4 service. He did run new cable from dish to 1/2 way to the cable that comes into the house where he split into it along its path. I see a ground cable going from this split to a 110v outlet and he must be tapping into the ground there.
So, not sure of his install but looks like the one I had when I had Gen 4 that seemed to work OK.
Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
Me too. ;-)
Will be nice to just connect and be on the net... at usable speeds... and not have to run speedtest after speedtest. hehe
I am keeping an open spirit about it right now and we will see how it all pans out.
After reading this thread, I thought to plug in a copy of my post on another thread. I am in the SF Bay Area and think my experience is similar this thread. So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May. My troubles started during the week of 10/2/2017 for no known reason - at least on my end. Using Google's web site I got ping rates about 630 so that was good. Supposedly good signal strength, etc. So what gives?
After upgrading to Gen 5, I got really great up and download speeds for months. Then last week I noted that the downloads were taking a long time so I ran a series of speed tests on Hughes.net. Instead of the 40 - 45 MPS I had been getting, I now got 0.7 MPS or there abouts for download speed. I called Tech Support and after the Hughes person couldn't find a problem I was "escalated" to an independent outfit that Hughes has hired to do more technical stuff - Home Tech Support. The rep remotely checked out my system (computer, modem/router, satelite connection, etc. and was unable to find anything wrong. He had me run speed tests on the testmy.net site and got much better results - almost up to the speeds I had originally received on the Hughes site. He told me to only use the testmy.net site and suggested I talk to a Hughes manager, rather than the person who initially comes on when you call. I did and that manager also told me to use the testmy site rather than the Hughes one too. And he too ran numerous tests and could find NOTHING wrong.
I had several neighbors who have Gen 5 do the comparison of the Hughes and testmy download speed tests and they too got the same results. CONCLUSION - there is something real wrong with the Hughes speed test. They need to fix their in house issues!
slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
Unfortunately same here.
Last nght did not seem as slow at first.. had to unplug the modem yesterday and not sure if that made a difference, but I was getting slow speeds but usable
Today even after a reboot from modem and an unplug reset too... speeds have been bad today. Couple OK speeds and now... all 1Mbps to 3Mbps range as shown here.
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Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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Ive rebooted the modem a few times, the computer, the browser, turned wifi on & off.......
Not having any effect. Speed right now 10:18 am (when it normally was 40-50+ about a week ago) is 5.8
and that drops to ~1 in the evening, I.E. unusable.
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Ive rebooted the modem a few times, the computer, the browser, turned wifi on & off.......
Not having any effect. Speed right now 10:18 am (when it normally was 40-50+ about a week ago) is 5.8
and that drops to ~1 in the evening, I.E. unusable.
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Hi, I'm a Gen 5 user in the Sierra Foothills also. Gen5 has been great, then last Sunday (see post) I
It worked for me. At first rebooting the Gen4 system sometimes worked, sometimes not. More and more the techs at Hughes first asked if I had rebooted the modem?
It is a cardinal rule with any computer operated system to reboot first, it can't hurt, many times it solves problems.
Hope this helps ;)
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Hi, I'm a Gen 5 user in the Sierra Foothills also. Gen5 has been great, then last Sunday (see post) I
It worked for me. At first rebooting the Gen4 system sometimes worked, sometimes not. More and more the techs at Hughes first asked if I had rebooted the modem?
It is a cardinal rule with any computer operated system to reboot first, it can't hurt, many times it solves problems.
Hope this helps ;)
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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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molasses)","moderationData":{"__ref":"ModerationData:moderation_data:84450"},"body":"
Yeh the 1 to 2Mbps is really bad. One would think it can be used but for whatever reason, that speed does not corralate to the actual use. I can't seem to even get onto the Hughes Community to read or post responses at that speed. Get timed out or literally takes minutes to bring up the pages.
At least if they can figure out a way to evenly distribute 5+ to everyone while they figure things out would be better.
Right this minute I seem to at least be able to do stuff, although slower than what I am paying for... considerably slower.
But later today it becomes so slow I can't even work from home it gets so bad.
With 1 to 2Mbps speeds with my former ATT Home Phone & Internet I was able to do it all and even watch netflix. But with Hughes 1 to 2Mbps so far, I can't even browse web and seems to just barely be enough to get emails.
That is the troubling part for me. I understand they may need some time to iron things out, which I understand, but they should be making the fee per month much lower until they do so... and also figure out at least a temp fix so we all can do the basics.
That is my hope. But I am only here since last Thursday as a new customer so no idea how this will all pan out.
I am not new to Hughes. Was on it when they 1st came out... and was even on Gen 4 earlier this year before I moved onto ATT. Then the Gen 5 enticed me back. So far it may have been a poor decision on my part. Wife keeps telling me I chose poorly (like the knight said in Indiana Jones <grin>.
I will give Hughes the benefit of the doubt and some time and as long as customer service part stays steady, and maybe they give lower fees while they work this OK, I will keep on with them in hopes it all works out.
Yeh the 1 to 2Mbps is really bad. One would think it can be used but for whatever reason, that speed does not corralate to the actual use. I can't seem to even get onto the Hughes Community to read or post responses at that speed. Get timed out or literally takes minutes to bring up the pages.
At least if they can figure out a way to evenly distribute 5+ to everyone while they figure things out would be better.
Right this minute I seem to at least be able to do stuff, although slower than what I am paying for... considerably slower.
But later today it becomes so slow I can't even work from home it gets so bad.
With 1 to 2Mbps speeds with my former ATT Home Phone & Internet I was able to do it all and even watch netflix. But with Hughes 1 to 2Mbps so far, I can't even browse web and seems to just barely be enough to get emails.
That is the troubling part for me. I understand they may need some time to iron things out, which I understand, but they should be making the fee per month much lower until they do so... and also figure out at least a temp fix so we all can do the basics.
That is my hope. But I am only here since last Thursday as a new customer so no idea how this will all pan out.
I am not new to Hughes. Was on it when they 1st came out... and was even on Gen 4 earlier this year before I moved onto ATT. Then the Gen 5 enticed me back. So far it may have been a poor decision on my part. Wife keeps telling me I chose poorly (like the knight said in Indiana Jones <grin>.
I will give Hughes the benefit of the doubt and some time and as long as customer service part stays steady, and maybe they give lower fees while they work this OK, I will keep on with them in hopes it all works out.
TJ
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10:48 Am PstI just ran a speed test- I had 33Mbs. Sorry to hear you are having speed problems. I guess it's up to the techs and their queries of the modem,etc..
10:48 Am PstI just ran a speed test- I had 33Mbs. Sorry to hear you are having speed problems. I guess it's up to the techs and their queries of the modem,etc..
Hope you get it resolved soon.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84459_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:84461":{"__typename":"ModerationData","id":"moderation_data:84461","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:84461":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:84461","revisionNum":1,"uid":84461,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:84459"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:84461"},"body":"
Hi folks,
\n
\n
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
\n
\n
Your patience and understanding are much appreciated.
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
\n
\n
Your patience and understanding are much appreciated.
\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84461_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:84462":{"__typename":"ModerationData","id":"moderation_data:84462","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:84462":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47070"},"id":"message:84462","revisionNum":1,"uid":84462,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:84461"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:84462"},"body":"
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
Your patience and understanding are much appreciated.
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
Your patience and understanding are much appreciated.
Thank you
TJ
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84462_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:84557":{"__typename":"ModerationData","id":"moderation_data:84557","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:84557":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47070"},"id":"message:84557","revisionNum":1,"uid":84557,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:84462"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:84557"},"body":"
Is this adjustment to beam 55 still happening on Saturday?
Just curious so I can monitor things and notify if I see improvements.
Thanks
TJ
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Hi TJ,
\n
\n
Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.
Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.
\n
\n
\n
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I'll stay tuned and see what happens....
I'm curious Liz if you know, or can say, what happened around Sept. 23rd that changed things significantly? I had great speeds overall (some slowdown in evenings) before that date, and it's been very bad since then with very slow speeds most times with only minimal times where it's usable.
As a new customer who might not stick around, even if they fix things this Saturday, can we expect this type of thing in the future?
I'm curious Liz if you know, or can say, what happened around Sept. 23rd that changed things significantly? I had great speeds overall (some slowdown in evenings) before that date, and it's been very bad since then with very slow speeds most times with only minimal times where it's usable.
As a new customer who might not stick around, even if they fix things this Saturday, can we expect this type of thing in the future?
Thanks.
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I had to reboot again last evening, as the best I had was 1Mb or less in 3 tests..
Since this is new to me , I didn't have this last week, or before, what hapenned? Was something \"tweaked\" last week?
At least I can reboot and restore my speed tp 30Mbs or better.:)
I had to reboot again last evening, as the best I had was 1Mb or less in 3 tests..
Since this is new to me , I didn't have this last week, or before, what hapenned? Was something \"tweaked\" last week?
At least I can reboot and restore my speed tp 30Mbs or better.:)
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Hi folks,
\n
\n
Engineering constantly makes network adjustments to ensure good network performance for our 1+ million subscriber base, I don't know of any single change that may have caused slower than plan speed performance during specific periods. Many factors can affect speed, both on the HughesNet and home network sides. While our engineers are focusing on addressing beam 55 tomorrow, it's too early to say how things will fare in the future. However, we have been getting more regular updates from engineering on their efforts to address the recent concerns for our Gen 5 subscribers.
\n
\n
We'll keep you updated as we get news available to share.
\n
\n
Your patience and understanding are much appreciated.
Engineering constantly makes network adjustments to ensure good network performance for our 1+ million subscriber base, I don't know of any single change that may have caused slower than plan speed performance during specific periods. Many factors can affect speed, both on the HughesNet and home network sides. While our engineers are focusing on addressing beam 55 tomorrow, it's too early to say how things will fare in the future. However, we have been getting more regular updates from engineering on their efforts to address the recent concerns for our Gen 5 subscribers.
\n
\n
We'll keep you updated as we get news available to share.
\n
\n
Your patience and understanding are much appreciated.
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Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.
Cool Liz, I will make sure to report what I experience. TJ
Yes, this morning I was at a meeting with engineering present and they confirmed they're going ahead with the adjustments tomorrow. Looking forward to hearing how it goes next week.
Cool , I will make sure to report what I experience. TJ
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I'm here in Kansas City, MO and have experienced excruciatingly slow speeds for at least the past two afternoons/evenings. I just performed speed tests through Hughes and several other providers. Here's the latest result on Hughes: 1.18 down, 0.09 up. It's completely unacceptable. I purchased the pricey service over a Sprint or AT&T hot spot, based on the 'revolutionary' increase in capability with the launch of Gen5. If only i would consistently get the advertised 25mbs down, and 3mbs up, i'd be a happy camper. Working from home, i have had to use my Sprint hot spot (on my iPhone) the past two night just to email a 4mb file. ARGH! I'll be anxious to see if the beam 55 adjustment tomorrow helps the speed here in the heartland......","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-10-06T20:33:50.174-04:00","lastPublishTime":"2017-10-06T20:33:50.174-04:00","metrics":{"__typename":"MessageMetrics","views":8647},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:84572","repliesCount":52,"readOnly":true,"editFrozen":false,"body@stringLength":"803","rawBody":"Just wanted to jump on the \"slow as molasses\" band wagon. I'm here in Kansas City, MO and have experienced excruciatingly slow speeds for at least the past two afternoons/evenings. I just performed speed tests through Hughes and several other providers. Here's the latest result on Hughes: 1.18 down, 0.09 up. It's completely unacceptable. I purchased the pricey service over a Sprint or AT&T hot spot, based on the 'revolutionary' increase in capability with the launch of Gen5. If only i would consistently get the advertised 25mbs down, and 3mbs up, i'd be a happy camper. Working from home, i have had to use my Sprint hot spot (on my iPhone) the past two night just to email a 4mb file. ARGH! I'll be anxious to see if the beam 55 adjustment tomorrow helps the speed here in the heartland......","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84572_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:10":{"__typename":"Rank","id":"rank:10","position":11,"name":"Associate Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:9939":{"__typename":"User","id":"user:9939","uid":9939,"login":"C0RR0SIVE","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-11-22T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS05OTM5LTE5aTMyNEQ3RTcwMEJCOERGQUM"},"rank":{"__ref":"Rank:rank:10"},"entityType":"USER","eventPath":"community:ssqng67387/user:9939"},"ModerationData:moderation_data:84573":{"__typename":"ModerationData","id":"moderation_data:84573","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:84573":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9939"},"id":"message:84573","revisionNum":1,"uid":84573,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:84572"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:84573"},"body":"
Beam 055 doesn't cover you if you're in Kansas... You would be best to start your own topic to start troubleshooting as your issues are most likely different.
Beam 055 doesn't cover you if you're in Kansas... You would be best to start your own topic to start troubleshooting as your issues are most likely different.
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Thanks Corrosive! Just got the service around the end of June, and was very unfamiliar with Hughes--obviously still am. :) Appreciate the recommendation.
Thanks Corrosive! Just got the service around the end of June, and was very unfamiliar with Hughes--obviously still am. :) Appreciate the recommendation.
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Waiting with baited breath. hehe.
Although I don't expect miracles, would be nice if whatever Hughes does today, if not already done, helps. Speeds are slow today so guessing they have not or the fix takes a bit. Or they are doing later today.
Speeds last night were really bad. Two tests before I had enough of it was lowest 500K. Not good.
If they can at least iron things out so an eveness, even if slower than we should get, gives us usable speeds until they can get things figured out. I would be happy with 5 to 10 Mbps of even download speeds until they can get things figured out. I know the happy medium is like 15Mbps.
Although I don't expect miracles, would be nice if whatever Hughes does today, if not already done, helps. Speeds are slow today so guessing they have not or the fix takes a bit. Or they are doing later today.
Speeds last night were really bad. Two tests before I had enough of it was lowest 500K. Not good.
If they can at least iron things out so an eveness, even if slower than we should get, gives us usable speeds until they can get things figured out. I would be happy with 5 to 10 Mbps of even download speeds until they can get things figured out. I know the happy medium is like 15Mbps.
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Zip 95249 here, I would think we are on the same Beam?
Just did a speed test- Download :: 35.1 Mbps
I'm curious as to what speed you had after your install?
I'm curious as to your install, not all are perfect, or don't have problems later, dish alignment, any connections, coaxlial fittings even cable.
Just trying to explain your problem, when I don't have any now, however did from Monday on evenings, not mornings, then a reboot solved the speed problem evenings.
Zip 95249 here, I would think we are on the same Beam?
Just did a speed test- Download :: 35.1 Mbps
I'm curious as to what speed you had after your install?
I'm curious as to your install, not all are perfect, or don't have problems later, dish alignment, any connections, coaxlial fittings even cable.
Just trying to explain your problem, when I don't have any now, however did from Monday on evenings, not mornings, then a reboot solved the speed problem evenings.
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It was bad from the get go. The tech had me connect to the system via iPhone using speedtest, which I know now is not the testing standard, but while he was here I did what he said. Ran my own speedtests later from testmy.net and they came in poor too. But with speedtest the two we ran 1st one was OK at 14Mbps but 2nd one was 2Mbps. A sign of how my tests would go these last week.
I just arrived home and unplugged the modem after running a couple testmy.net before doing so. Both poor. Then after reset of modem I am still get sub par speeds.
1st one was fine... 15Mbps so I thought cool! But then #2 was only 5Mbps. Far below that minimum 15Mbps we should see. By later tonight my guess I will be back down to 500K to 2Mbps like been happening this last week. Unless again as of 2:30PM PST they have not done this beam 55 fix.
I will of course test today and tomorrow too.
Not sure what signal should be but when I check 192.168.0.1 mine shows this:
Satellite Receive Signal Strength
96
Data Packets Received
60548
Control Packets Received
292128
Bursts Transmitted
12943
Packets Transmitted
16621
Seems my Sat Receive Signal Strength has always been in the 90s and guessing that means good?
Wiring... I used to be on Gen 4 before leaving Hughes... the the tech reused the cable going into the house from the Gen 4 service. He did run new cable from dish to 1/2 way to the cable that comes into the house where he split into it along its path. I see a ground cable going from this split to a 110v outlet and he must be tapping into the ground there.
So, not sure of his install but looks like the one I had when I had Gen 4 that seemed to work OK.
It was bad from the get go. The tech had me connect to the system via iPhone using speedtest, which I know now is not the testing standard, but while he was here I did what he said. Ran my own speedtests later from testmy.net and they came in poor too. But with speedtest the two we ran 1st one was OK at 14Mbps but 2nd one was 2Mbps. A sign of how my tests would go these last week.
I just arrived home and unplugged the modem after running a couple testmy.net before doing so. Both poor. Then after reset of modem I am still get sub par speeds.
1st one was fine... 15Mbps so I thought cool! But then #2 was only 5Mbps. Far below that minimum 15Mbps we should see. By later tonight my guess I will be back down to 500K to 2Mbps like been happening this last week. Unless again as of 2:30PM PST they have not done this beam 55 fix.
I will of course test today and tomorrow too.
Not sure what signal should be but when I check 192.168.0.1 mine shows this:
Satellite Receive Signal Strength
96
Data Packets Received
60548
Control Packets Received
292128
Bursts Transmitted
12943
Packets Transmitted
16621
Seems my Sat Receive Signal Strength has always been in the 90s and guessing that means good?
Wiring... I used to be on Gen 4 before leaving Hughes... the the tech reused the cable going into the house from the Gen 4 service. He did run new cable from dish to 1/2 way to the cable that comes into the house where he split into it along its path. I see a ground cable going from this split to a 110v outlet and he must be tapping into the ground there.
So, not sure of his install but looks like the one I had when I had Gen 4 that seemed to work OK.
TJ
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Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
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Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
Me too. ;-)
Will be nice to just connect and be on the net... at usable speeds... and not have to run speedtest after speedtest. hehe
I am keeping an open spirit about it right now and we will see how it all pans out.
Signal strengths can vary from beam to beam, and where one is within their beam, but a signal strength in the 90s is good, as far as I know.
And, though I'm only speaking for myself, and even though it's technically 60% of the advertised up to speed, which normally ISPs at least strive for, I hope that once the issue is straightened out you're seeing speeds higher than 15Mbps on a fairly regular basis. I really do feel for all of the people on beams that are presently giving sub par speeds, including you. I know that they truly are doing everything they can, as quickly as they can, to straighten this out, and I hope they are soon successful in doing so.
Me too. ;-)
Will be nice to just connect and be on the net... at usable speeds... and not have to run speedtest after speedtest. hehe
I am keeping an open spirit about it right now and we will see how it all pans out.
TJ
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slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
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After reading this thread, I thought to plug in a copy of my post on another thread. I am in the SF Bay Area and think my experience is similar this thread. So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May. My troubles started during the week of 10/2/2017 for no known reason - at least on my end. Using Google's web site I got ping rates about 630 so that was good. Supposedly good signal strength, etc. So what gives?
After upgrading to Gen 5, I got really great up and download speeds for months. Then last week I noted that the downloads were taking a long time so I ran a series of speed tests on Hughes.net. Instead of the 40 - 45 MPS I had been getting, I now got 0.7 MPS or there abouts for download speed. I called Tech Support and after the Hughes person couldn't find a problem I was \"escalated\" to an independent outfit that Hughes has hired to do more technical stuff - Home Tech Support. The rep remotely checked out my system (computer, modem/router, satelite connection, etc. and was unable to find anything wrong. He had me run speed tests on the testmy.net site and got much better results - almost up to the speeds I had originally received on the Hughes site. He told me to only use the testmy.net site and suggested I talk to a Hughes manager, rather than the person who initially comes on when you call. I did and that manager also told me to use the testmy site rather than the Hughes one too. And he too ran numerous tests and could find NOTHING wrong.
I had several neighbors who have Gen 5 do the comparison of the Hughes and testmy download speed tests and they too got the same results. CONCLUSION - there is something real wrong with the Hughes speed test. They need to fix their in house issues!
After reading this thread, I thought to plug in a copy of my post on another thread. I am in the SF Bay Area and think my experience is similar this thread. So I too will be waiting to see if things improve back to where they were when I got Gen 5 back in May. My troubles started during the week of 10/2/2017 for no known reason - at least on my end. Using Google's web site I got ping rates about 630 so that was good. Supposedly good signal strength, etc. So what gives?
After upgrading to Gen 5, I got really great up and download speeds for months. Then last week I noted that the downloads were taking a long time so I ran a series of speed tests on Hughes.net. Instead of the 40 - 45 MPS I had been getting, I now got 0.7 MPS or there abouts for download speed. I called Tech Support and after the Hughes person couldn't find a problem I was \"escalated\" to an independent outfit that Hughes has hired to do more technical stuff - Home Tech Support. The rep remotely checked out my system (computer, modem/router, satelite connection, etc. and was unable to find anything wrong. He had me run speed tests on the testmy.net site and got much better results - almost up to the speeds I had originally received on the Hughes site. He told me to only use the testmy.net site and suggested I talk to a Hughes manager, rather than the person who initially comes on when you call. I did and that manager also told me to use the testmy site rather than the Hughes one too. And he too ran numerous tests and could find NOTHING wrong.
I had several neighbors who have Gen 5 do the comparison of the Hughes and testmy download speed tests and they too got the same results. CONCLUSION - there is something real wrong with the Hughes speed test. They need to fix their in house issues!
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slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
Unfortunately same here.
Last nght did not seem as slow at first.. had to unplug the modem yesterday and not sure if that made a difference, but I was getting slow speeds but usable
Today even after a reboot from modem and an unplug reset too... speeds have been bad today. Couple OK speeds and now... all 1Mbps to 3Mbps range as shown here.
slow, slow, slow today,even as of midnight saturday. maybe tomorrow?
Unfortunately same here.
Last nght did not seem as slow at first.. had to unplug the modem yesterday and not sure if that made a difference, but I was getting slow speeds but usable
Today even after a reboot from modem and an unplug reset too... speeds have been bad today. Couple OK speeds and now... all 1Mbps to 3Mbps range as shown here.
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Zip 95249 here Mt Ranch, Ca
Just ran a speed test-
Download :: 34.2 Mbps 4.3 MB/s
I had a speed problem last evening, speeds at or below 1Mb.
I rebooted, then got 7 Mbs with 3 tests.
It works for me, why not ya'll ?
At 7Mbs I'm happy..
We FAP out usually mid term of the allowance due to the auto play vids in so many sites-news etc.
Even with 2.9 Mbs FAP, we watch utube with no buffering, sites load the same as with 30+ Mbs.
I had a speed problem last evening, speeds at or below 1Mb.
I rebooted, then got 7 Mbs with 3 tests.
It works for me, why not ya'll ?
At 7Mbs I'm happy..
We FAP out usually mid term of the allowance due to the auto play vids in so many sites-news etc.
Even with 2.9 Mbs FAP, we watch utube with no buffering, sites load the same as with 30+ Mbs.
I have no complaints...lucky me eh :)
I do have to reboot nites tho :(
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