Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi folks,
Update from engineering regarding beam 55. They are planning on making network adjustments to your beam this Saturday. Please monitor your system performance after that and let us know how it goes. This adjustment is just one step of several other action items on the horizon to address your speed concerns.
Your patience and understanding are much appreciated.
I'll stay tuned and see what happens....
I'm curious Liz if you know, or can say, what happened around Sept. 23rd that changed things significantly? I had great speeds overall (some slowdown in evenings) before that date, and it's been very bad since then with very slow speeds most times with only minimal times where it's usable.
As a new customer who might not stick around, even if they fix things this Saturday, can we expect this type of thing in the future?
Thanks.
