Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi All, Beam 55 here , and after FAP my speeds are not what they were before the troubles.
I get less than 2 Mbs consistantly and worse since the troubles.Used to be before the troubles, being FAPPED didn't change my speeds, I had 2.9 Mbs streams didn't buffer. Now :(
What changed the first week of October?
10.10.17 8:15 Am Pst
Sorry, but this is a total joke, and not at all what we are paying for.
I've tried really hard to remain patient and not get too frustrated, but now the answer is basically that there is no answer, the "fix" probably wont actually fix anything, and we are just waiting for more and more "adjustments"....
This is not directed at all at Liz, as far as I can tell this is totally out of her control and she's been doing what she can and telling us whatever she can, thank you for that Liz.
But this is just to everyone else- something very obviously was changed a couple of weeks ago. I'd wake up, hop on the computer, and check the speed (being a curious new customer to satellite internet) and speeds would normally be 30-40-50+ Mbs download. And they would generally stay at 30+ throughout most of the day, with a predictible slow down after about 5pm for a few hours, most of the that time web browsing was still very acceptable, streaming HD might be a little difficult, but otherwise still usable.
After adjusting to the latency, I was overall pretty happy with my new satellite internet, I had enough data for most of whatever I wanted including a decent amount of Netflix streaming. Then a little over 2 weeks ago, things changed dramatically. Now the fast times of the day are ~5 Mbs and the evenings as you all know are unusable.
So the potenial is there (or was there) and we just aren't getting it anymore. And no fix in sight? 2 more years of this? Nope, I'm not paying for this "service".
Thanks again Liz for trying to help...
Gass Valley here pretty much sucks getting tired of paying for this crap!!!!!!!!!!!
TripleMRanch wrote:Gass Valley here pretty much sucks getting tired of paying for this crap!!!!!!!!!!!
Hope you are not affected by the fires.
I am sure Hughes will get it all worked out.
But yes, it is aggravating not having reliable usable speed.
TJ
Painfully slow this afternoon.
http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety
Even upload has slowed up.
Downloads of 959kbps and 2.31Mbps the last 2.
My last upload was only 986kbps.
:smileysad:
TJ
Hi timandjodi,
Thank you for taking the time to throughtfully share your experience. I understand your frustration, I wish I could make things better with the push of a button. What I can do is bring your post to light when we check in with the engineers tomorrow. They are aware of general complaints about performance, but sometimes it helps to hear from individuals, so again, thank you for voicing your concerns.
Also, in case you missed it, I sent you another private message in the top right corner of the community page.
Thanks Liz. I did see your message and the new one you just sent. I was trying to hold out and give you guys a chance. Thanks for the help.
-Tim
