Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Hi timandjodi,
Thank you for taking the time to throughtfully share your experience. I understand your frustration, I wish I could make things better with the push of a button. What I can do is bring your post to light when we check in with the engineers tomorrow. They are aware of general complaints about performance, but sometimes it helps to hear from individuals, so again, thank you for voicing your concerns.
Also, in case you missed it, I sent you another private message in the top right corner of the community page.
Thanks Liz. I did see your message and the new one you just sent. I was trying to hold out and give you guys a chance. Thanks for the help.
-Tim
