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New Gen 5 owner in Northern California (slow as molasses)

New Poster

Re: New Gen 5 owner in Northern California (slow as molasses)

Wow- lucky you, My last mytest said 9 KBPS. Put in a call to Rural net and Verizon- we'll see what happens. By the way, I have had Hughesnet for over 10 years, and this is the worst it's ever been. As well as the most expensive. But, in their defense, this is better customer service than it used to be. A couple years ago you would have had no communication from them whatsoever.

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)


alacatr wrote:

Wow- lucky you, My last mytest said 9 KBPS. Put in a call to Rural net and Verizon- we'll see what happens. By the way, I have had Hughesnet for over 10 years, and this is the worst it's ever been. As well as the most expensive. But, in their defense, this is better customer service than it used to be. A couple years ago you would have had no communication from them whatsoever.


I have been on and off a Hughes customer since 2001.  Whatever service they offered in 2001 is what I started with.  Then left and went local line of site, but that had issues, so went back to Hughes again.  Then left to ATT Wireless Home Phone & Internet, and was decent, but slow at the same time (1 to 3Mbps) but a steady slow.  Just pained me they wanted $10 per GB overage, so I went back to Hughes with Gen 5.  This just happened so the jury is out in longer term if I chose well.  Right now it looks bleak but I feel they will iron things out and when it happens, having OK speeds in in FAP will be nice.  I am hoping it all pans out.  TJ

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

Thank you for your patience! Wow!! Yesterday I called Hughes Net to inform them my satellite dish fell backwards. I spoke to a young man in Brownsville Texas. Again WOW!! Not a good wow either! I had to repeat myself several times my dish fell and I had called the company that installed the system and they would be at my house today. I was calling just in case the engineers might be doing something? LOL so after being put on hold and asked to run test again ad repeating "MY Dish is pointing straight up in the air, I have no internet!" I wish I remembered this guys name! He would reply," yes I am sorry I know it is frustrating not have any internet" So why did he keep asking to run test! I asked him the status of my case nd he could not find anything. Well I was not happy! So after more time on hold, he found my information! Again told 7-10 days and since last Wednesday 10-4-17 called my 7-10 days start and the weekends are not included. When in fact the first called on Monday 10-2-17 and was told my case was esculated to the engineers and I should be called that day. If not for sure tomorrow. Thus the reason for the Wednesday call. I sent an email and was told I would hear from an engineer by 10-10-17. Hey today is 10-10-17 and guess what no call! I am not impressed with how answers are vague and pretty much well.........a lie!

 

This is affecting local business' like the company I went through. It was explained he has to buy the equipment and when istalled he is paid for the equipment and the sale. Then he went on to say is bound to the same contract as his customers. So if I was to cancel service he loses money. Not to mention losing 2 sales because of this poor speeds. He installed my service on 9-16-17 and today 10-10-17 because of who knows what happen to make the dish  fall, was remounted and signal great from the dish to router. Yet from the router to the laptop lousy slow speed. 

 

I would like a truthful answer and get the speed promise to me when I decided to sign up for Hughesnet. I hesitated for months until seeing the great Gen 5.

 

 

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

I just ANOTHER upload/download test....A whopping .093 on 2mb download and .023 upload...i can varely get around!! And of course Engineering still has not called like i was told they would,this is the third time in  a week. We have a local Internet provider that i am going to check with,if they can get me service here i'm dumping hughesnet. Not paying for such lousy service anymore.

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Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

I just ANOTHER upload/download test....A whopping .093 on 2mb download and .023 upload...i can barely get around!! And of course Engineering still has not called like i was told they would,this is the third time in  a week. We have a local Internet provider that i am going to check with,if they can get me service here i'm dumping Hughesnet. Not paying for such lousy service anymore.

Tags (1)
Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

Tonight's speed is the worse so far to date for me... well that I can remember.... and well other than some tests that timed out or the service halted or something and the test stopped.  But tonight I am getting 300K speed.  Yes I said k... not Mbps.  ;-)

 

TJ

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

Got you beat 80kbps down 10 kbps up

 

Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

Well I ran some speed test and they were up only to go down again. Does this mean the engineers are doing something? My installer called me today and he is even having the same issues. I am sticking this out only because of my installer, he is a local business owner and every cancelled contract Hughesnet takes back money from him. No I don't work for him and just met him on 9-16-17 the day of the install.

 

Hughesnet if you care about customers you should be contacting us with updates instead of false information like my last e-mail I would be contacted on 10-10-17 by the engineer dept!

Senior Instructor

Re: New Gen 5 owner in Northern California (slow as molasses)

@ike0224

 

Not that I wouldn't want you to stick it out in the hopes that the service gets better, but it's just my opinion that it's wrong for an installer to guilt someone in to staying with a product because he/she might lose money, and to even tell a customer that in the first place I find very low.  

 

With that said, I do hope that you, and everyone else that is presently having issues, has the service improve.  


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Freshman

Re: New Gen 5 owner in Northern California (slow as molasses)

For the 1st time since being on Gen 5 my testmy.net speeds this morning appear good.  Not the 40+Mbps I see others getting but compared to what I had, I am getting this AM high 20Mbps to low 30Mbps.  Not sure this will hold but will run tests all day.

 

Compare that with last nights last test I got 700K.  Barely able to web browse last night.

 

Keeping my fingers crossed.

 

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

 

TJ