Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

jlantz's avatar
jlantz
Junior

Well, if I was put on OUtbound 7 t see if it helped, It sure didn't... 

Thu Oct 12 2017 @ 9:48:23 pmDallas, TX USarrow25 MB1.08 Mbps 136 kB/s

 

THis morning, almost 21 mbps.. .BUT, it seems last night was faster than we've seen it in months, but at 1mbps, still not saying much... 

 

jlantz's avatar
jlantz
Junior
8 years ago

OK, WOW.. talk about timing... I got a call for a "survey" about how I was liking Hughesnet...  and i was from someone tat could get into my moden.... How strange, afer I've been on here complaining he last two days.. 

 

Turns out, I had 5.5gig of tokens I could not see anywhere that were hanging in limbo somewhere.. .so he applied them for me, and now they show...  Also found out I have an issue where I can't see any my data correctly a the myhughesnet usage page... .

 

AND, sure seemed interesting they knew about the Outbound ID when I asked about it, and also noted I was upset with the evening speeds of 1mbps and less.... 

 

And to top ot off, said he was dumping some logs from my modem, and maybe it could help.... um.. yeah..... ok.... If it is really only that simple.......... 

 

Anyone else having these slowness problems suddenly get a "survey" call?

 

Also note worthy.. I've gone from 20mbps this morning to about 9mbps after the discussion... 

  • ecoalex2's avatar
    ecoalex2
    Tutor
    8 years ago

    Hi Liz

    My speeds are still poor , as you noted I am not Fapped now..

    Thanks for your help :)

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Not sure if a fast blip or what but Liz, around 2:45 here and I just had 3 tests that are running fast for download.  No idea if like yesterday this will hold but figured I would mention it.  30 to 40Mbps is out of the norm for me, ever... but if it can stick through all tonight, then that will be great.

     

    http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

     

    Do you know if some changes just took place that would cause this?

     

    TJ

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago

    Bummed. Back down to slow slow speeds. 8:45ish here. All 1Mbps to 2Mbps and almost non usable. Barely able to post this message as it keeps timing out my connection to this community. 

     

     http://testmy.net/quickstats/macsociety

     

    The graph bar is now about flat-lined.  :smileytongue:

     

    TJ

  • ecoalex2's avatar
    ecoalex2
    Tutor
    8 years ago

    Beam 55  Mt Ranch, Ca Fapped

    Last nite I had to reboot, then got 1.3 Mbs before pages would not load.

    This morning after 8:Am (FAP) very slow.

    The data above the red line is after a modem reboot

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    ecoalex2

     

    Not concerning your issue, but testmy.  If you'd like to get rid of those test results that aren't yours (the ones in yellow), scroll to the bottom of the results table and click on "Exclude tests taken on your connection ID that are not logged under ecoalex", which is under the table on the left.  It's a very small, long button, right underneath "Displaying Internet Speed Test results for Username ecolex and Connection ID ...."  It gets rid if that "and Connection ID ...." so that it only shows the tests taken by you.  

  • alacatr's avatar
    alacatr
    Freshman
    8 years ago

    Got excited this morning- mytest showed 28 MBS at 7:30, but then it went downhill form there all morning- now 2.1. Took three minutes for the forum page to load. By the way- did  you know that the cancellation fee for Gen 5 users is $900?

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    alacatr wrote:

    By the way- did  you know that the cancellation fee for Gen 5 users is $900?

    No, it isn't.  Residential accounts start at $400 for the first 90 days and decrease by $15 per month thereafter.  If the equipment was leased, the radio, modem and power pack must be returned, lest one be charged for this equipment.    

     

    http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

     

     

  • alacatr's avatar
    alacatr
    Freshman
    8 years ago

    You really need to talk to your customer service people then, because that is direct form the horses's mouth.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    alacatr

     

    They aren't "my customer service people."  I don't work for Hughesnet.    

     

    The ETF I listed for residential accounts is correct, as is shown in the link provided.  

     

    If you were told the ETF was $900 you were given incorrect information.  

     

    Business accounts are different (especially business lease accounts).  http://legal.hughesnet.com/ForBusiness_03-16-17.cfm