New Gen 5 owner in Northern California (slow as molasses)

[macsociety]

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

Kind of stinks since it was just installed yesterday.

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

Thanks for the ear.

Thomas

[maratsade]

There are issues with some of the beams.  They are working on them; give them a break.  If you would like someone to look at your specific issues, create your own thread. 

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@needhelp wrote:

You and i are in the same boat........... same area/same problem.  Signed up on new Gen5  about 2 months ago. Worked fine for maybe 2 or 3 weeks then the bottom fell out.  I now get speeds likie .10Kbps/download  0/kbs upload.  Got the same run around with tech support.  Finallay got some answers about a week+ ago.  Are you ready for this -- having some kind of alingment (?) problem or problem with sat.  They are working on it. SAID THEY MAYBE HAVE IT FIXED IN A MONTH!!!  In the mean time you and i could walk faster and have a one on one chat with whoever we are trying deal with on the system.  I AM NOT HAPPY.!! By the way sometimes it works for a few minutes but still only around 1 to 4 Mbps. 

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[ecoalex2]

Beam 55 Mt Ranch, Ca. 10.22.17 11:00 Am Pst

Unusable last nite, graphics wwouldn't load, 38 Mbs at 7 Am Sunday Morn, now 3 Mbs.

Almost modem reboot time.

There are satellite problems I read, more subscribers on other Beams affected..

I am curious if Alan (ElDorado Sat) is having problems also?

http://testmy.net/quickstats/ecoalex

[El Dorado Netwo]

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@ecoalex2 wrote:

I am curious if Alan (ElDorado Sat) is having problems also?

http://testmy.net/quickstats/ecoalex

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Our office system was way down, until this last week around October 17. Today running at about 40 ~ 50 Mbps down:

testmy.net/quickstats/ElDoradoNetworks  

Gateway ID 8

Beam ID 55

Outroute ID 9

IP Gateway: J2GIL055HNSIGW0103

BTW, I should add that I use the "Combined" Automatic test, which runs up to the 200 MB test download. To me, this is a more accurate test than the fixed 25 MB test of how large, sustained downloads like streaming video might behave.

[ecoalex2]

Thanks Alan for your info.

I start out at 32 Mbs or so around 7 Am, then the service degrades during the day, then at nite I must reboot the modem to get about 3 Mbs, sometimes it doesn't remedy the unusable to slow but usable.

I have the 2nd, or 3rd tier plan.- 38 Mbs speed max, I see that early Ams then no more during the day,

I use the 44Mbs Testmytest file load..

I just rebooted the modem after 3 - 1Mbs speed results, After the reboot- 16Mbs..

I know it will degrade again, probably have to reboot the modem again about 7 Pm.

I am curious as to your evening speed tests , as mornings for most on Beam 55 is the highest speed, then it consistanly degrades.

What is your take on the problem?

A 200 Mbs test is too long for me, it would take  minutes..

Thanks again 😉

[El Dorado Netwo]

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@ecoalex2 wrote:

Thanks Alan for your info.

I am curious as to your evening speed tests , as mornings for most on Beam 55 is the highest speed, then it consistanly degrades.

What is your take on the problem?

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I'll try to remember to check this throughout the week. Our shop system is currently connected by a dedicated LAN cable to just one desktop here at my desk so I can trigger it anytime I happen to think about it. I'm using the shop system to post my replies here, and just streamed a youTube video

I don't really have a "take" on the problem. When I first started getting calls from some of my customers, speed graphs on our system were showing short, initial bursting at about 400 ~ 500 Mbps, then the speed would quickly dribble away to nothing. Not seeing that anymore. I would expect that HN Engineering is rolling out network changes on Beam 55 one at a time, then seeing if the change breaks something else before implementing another. At least, that's how I'd do it...

What Associated IP Gateway does your modem show under System Status?

[El Dorado Netwo]

BTW, I've been passing along the details to HN Engineering for any of our customers who reported slow performance. I had about 10 over the last few weeks. 

The calls seems to stop last week. 

My Motto: The plural of "anecdote" is data.

[ecoalex2]

Alan -

I copied this

IP Gateway Association State

Associated (Data IPGW - J2GIL055HNSIGW0104)

Is this what you asked for?

[macsociety]

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@maratsade wrote:

There are issues with some of the beams.  They are working on them; give them a break.  If you would like someone to look at your specific issues, create your own thread. 

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Yes, to those with issues, may be best you create your own thread.  Although each of us may have similar issues, they may level out for some while not the others, and I would like to close-out mine once I get a week or two of OK connections w/o the loss of speed at night, I woud like to close-out this thread.

Plus I feel it is important to keep as level headed as possible and professional in statements and don't appreciate constant attacks on any party trying to help.  Remember I am also a customer and have experience poor connection from day 1 but it seems Hughes is trying to help and I have seen some changes since.  

Guessing we may still see a few more ups and downs but in time all will settle down.

Regards, TJ

[beckyfairless33]

Me too. installed at the beginning of September and I have not ever been able to use the on demand feature offered with dish. So sorry I switched from cable.  I cant believe Im saying that.  I have been on the phone with dish and Hughesnet over a dozen times in six weeks and they keep telling me there is no problem.  Everything is working fine.  But I still cant watch video on demand.  The most recent Hughesnet employee told me the problem is with my television because its not connected wirelessly.  Really?  How could that even be a thing?

[GabeU]

@beckyfairless33

Try turning off, or pausing, the Video Data Saver to see if that makes a difference when streaming.  You can do so through the HughesNet Usage Meter (the Video Settings tab), or by signing in to the HughesNet myAccount site and clicking on the Settings tab.  

What is Video Data Saver?

[macsociety]

@Liz, thought I would report an oddity.

So I reported yesterday was my 1st good day.  All seemed good today up until around 3ish.... felt all started slowing up.  Ran a test at 4:27 and was slow, down in the 2Mbps range.  Like past weeks.  So did a admin reset from 192.168.0.1 and ran another test.  Same slow 2Mbps range.  So pulled the plug on the modem, left unpowered for a couple minutes, rebooted all and tested again.  Was back to decent speeds.  Not sure how long it will hold but figured I would report this.  

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

TJ

[C0RR0SIVE]

@macsociety

Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time?  Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...

[ecoalex2]

I seem to be the next victim. The service was unusable for an hour last nite, I rebooted the modem - no help.

This morming I usually have 30+ Mbs speed, now in the 20's..

This is a disappointment after a great service until 2 weeks ago. Now sometimes unusable.

What changed?

Data- http://testmy.net/quickstats/ecoalex

[Liz]

Hi Alex,

Thanks for this update, I'll let the engineers know. Curious, before you run the testmy.net tests are you selecting the 25 MB test file size?

[ecoalex2]

Hi Liz-

I am using the 21 Mbs dwnload . Thanks

[El Dorado Netwo]

As of 10/18, our showroom system is back up to ~ 40 Mbps down and ~ 3 up (Beam 55-Northern California).

[ecoalex2]

Good News Alan, Hope they can get the rest of Beam 55 up to what we had.;)

[El Dorado Netwo]

Alex, is yours still down? You're not that far from us. Wonder what's up?

[ecoalex2]

Beam 55 Mt Ranch, Ca

Hi Alan , yes I'm having a degradation of service after a great start with Gen5 . I had the advertised for my tier speeds - 30+mbs , with FAP and 2.9 Mbs it was still usable, video streaming as ok ,until 2 weeks ago, as the other subscribers, then it slowly degraded, last nite for a time it was unusable.

What hapenned to Beam 55 is the question ? It seems it is getting worse, not better for me, and sporatic from others comments. Hope they figure it out soon. I couldn't log on to comment last nite it was so bad.

[Jedon]

Mine has been hovering in the 3d/.25u range but then yesterday was 40/3 which is great but then later in the day dropped to unusable, .3/.1

[ecoalex2]

Beam 55 Mt Ranch , Ca
An ordeal to post at 5:30 Pm Thursday.. I had mid 20's Mbs for most of the day , now mid to just 2 Mbs .I expect speeds to degrade more. I am not in FAP.

http://testmy.net/quickstats/ecoalex