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macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

TripleMRanch's avatar
TripleMRanch
Junior

I CONSIDER ALL OF HUGHES NET TO BE A JOKE THE CALL BACKS THEY PROMISED 6 TIMES NOW, NEVER GOTTEN, HANGING UP ON YOU, NOT GIVING ANY HELP UNLESS YOU GO TO SOME OTHER GUY YOU DON'T KNOW OR TRUST TO GET YOUR SPEEDS I GAVE YOU MY SPEEDS THAT "YOUR" SPEED TEST GAVE ME SAYING YOU WILL CALL ME IN A WEEK A, **bleep** WEEK, THEN NOT GETTING A CALL TROM YOUR "ADVANCED TECH TEAM" THIS HAS BEEN GOING ON FOR OVER A MONTH I CA'NT EVEN PLAY MICROSOFT SOLITAIRE CAUSE YOUR CONNECTION IS TO SLOW

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

TripleMRanch

 

Still complaining rather than doing what was asked to start the process of fixing the problem, eh?  How's that workin' out for ya?  

 

TripleMRanch wrote:

 I CA'NT EVEN PLAY MICROSOFT SOLITAIRE CAUSE YOUR CONNECTION IS TO SLOW

There's a slow connection, all right.