Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Been on the phone with "tech support". They claimed they will "call me back" within 1-3 business days! Reading this thread, I suspect they do not have a fix. Also been on the phone with acct mngmt, they claim there is no way to get my $430 payment back and will be charged an add'l $400 for cancelling 'service' I never received. If they took my money, knowing they could not provide the service, it would be called FRAUD!! I am still open to someone with a brain calling me that they have a fix, but in the meantime, I have had to go back to my Century Link DSL, which I was soooooo looking forward to cancelling.
Too many people continuing to redirect the OPs thread without listening to the advice of others and create their own.
Unfortunately, perhaps it's time to close this one.
