Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
It's in the contract that speeds aren't guaranteed and that cancelation before 2 years is up results in an ETF.
A "contract" is contingent upon something of value being exchanged. I have been delivered nothing of "value" to date.
If you want out of your contract try handling it like a court case.
1 File a case. (Start a new thread.)
2 Prove your case. ( Do all the troubleshooting you need to prove your service does not work.)
After you have done what is asked of you there MAY be a compromise. If not you will know you have done all you could to resolve the issue.
Edit: IMO this is the best way to handle most issues.
Nothing really counts unless you send a written "Notice of Dispute" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
This is not an accurate statement -- I have seen disputes resolved on this site before, so this site does count as an avenue for dispute resolution.
alv7722 wrote:Nothing really counts unless you send a written "Notice of Dispute" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
Don't have to prove anything! They finally admitted it doesn't work, and even told me why!! It is bad weather in Montana!!!!! News Flash!!!!!: Montana is going to have bad weather for most of the next several months!!
I would be OK with the service if it even performed to 25% of what is advertised.
The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
alv7722 wrote:The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
Are you on Beam 55? If not, you're in the wrong topic and might want to start your own for specific help with your problem in your area.
What works here might not work for you. Your problem is not everyone's. Blanket opinions about the HughesNet's overall Gen5 service prerformance based on one, individual experience are far short of the mark and won't get you help with your particular issue.
A contract is a legally binding, enforceable agreement between parties. Have you read the contract between you and Hughesnet?
Start your own thread and detail the problems you perceve your network set up has, and provide the requred tests. You can also break the contract for a fee.
