Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
If you want out of your contract try handling it like a court case.
1 File a case. (Start a new thread.)
2 Prove your case. ( Do all the troubleshooting you need to prove your service does not work.)
After you have done what is asked of you there MAY be a compromise. If not you will know you have done all you could to resolve the issue.
Edit: IMO this is the best way to handle most issues.
Nothing really counts unless you send a written "Notice of Dispute" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
This is not an accurate statement -- I have seen disputes resolved on this site before, so this site does count as an avenue for dispute resolution.
alv7722 wrote:Nothing really counts unless you send a written "Notice of Dispute" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company. You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers. You can write all the letters you want, but I wouldn't get your hopes up.
alacatr wrote:I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.
If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.
alacatr wrote:You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.
Hughesnet isn't, and never has been, rated as such. You might want to improve your research.
10/23/2017 05:50 PM,"9168","448"
10/21/2017 11:48 AM,"904","2214"
10/21/2017 11:25 AM,"882","2655"
10/21/2017 11:22 AM,"949","1183"
10/21/2017 01:50 AM,"44162","2470"
10/20/2017 09:25 PM,"3223","14"
10/20/2017 09:41 AM,"27746","2765"
10/20/2017 09:40 AM,"1702","1078"
10/19/2017 08:19 AM,"18562","2259"
10/17/2017 11:50 PM,"28846","746"
10/17/2017 09:56 PM,"2123","1096"
10/17/2017 02:29 PM,"4824","2685"
10/17/2017 12:46 PM,"26804","2861"
10/17/2017 12:39 PM,"42219","2299"
10/16/2017 03:58 PM,"4627","2362"
10/16/2017 02:08 PM,"3594","2910"
10/16/2017 08:51 AM,"2339","1378"
10/15/2017 06:28 PM,"4722","15"
10/15/2017 05:30 PM,"1184","15"
10/15/2017 03:32 PM,"1728","431"
10/15/2017 03:20 PM,"1483","442"
10/15/2017 03:12 PM,"2383","33"
10/15/2017 02:54 PM,"857","284"
10/15/2017 02:51 PM,"1024","344"
10/15/2017 02:47 PM,"5440","777"
10/15/2017 02:44 PM,"2161","598"
10/15/2017 02:32 PM,"376","1490"
10/15/2017 02:29 PM,"695","1361"
10/15/2017 02:25 PM,"754","1431"
10/15/2017 02:18 PM,"468","1190"
10/15/2017 02:17 PM,"499","562"
10/15/2017 02:15 PM,"659","659"
10/15/2017 02:13 PM,"482","747"
10/14/2017 09:19 AM,"236","881"
10/13/2017 02:13 PM,"1397","2615"
10/13/2017 02:11 PM,"1683","1649"
10/13/2017 01:40 PM,"1933","1225"
10/12/2017 08:27 PM,"108","12"
10/12/2017 04:18 PM,"236","715"
10/12/2017 10:05 AM,"380","710"
10/12/2017 09:38 AM,"1185","2937"
10/11/2017 12:45 PM,"614","2565"
10/11/2017 12:44 PM,"401","2503"
10/11/2017 12:41 PM,"573","1519"
10/11/2017 09:25 AM,"1332","2036"
10/11/2017 01:49 AM,"5264","2087"
10/10/2017 10:07 PM,"78","15"
10/10/2017 04:29 PM,"243","1167"
10/10/2017 04:22 PM,"221","1627"
10/10/2017 10:12 AM,"1733","2919"
10/10/2017 10:11 AM,"2486","2421"
10/10/2017 10:10 AM,"1409","2379"
10/10/2017 10:09 AM,"15215","2714"
10/10/2017 10:07 AM,"10648","646"
10/09/2017 10:49 AM,"4370","3159"
10/09/2017 10:48 AM,"3691","773"
10/09/2017 10:47 AM,"3413","2962"
10/09/2017 10:45 AM,"15153","2670"
10/09/2017 10:44 AM,"22375","2568"
10/09/2017 10:35 AM,"5242","961"
10/07/2017 01:07 AM,"16909","2466"
10/07/2017 01:05 AM,"1290","1257"
10/07/2017 01:04 AM,"8805","1564"
10/07/2017 01:03 AM,"15583","620"
10/06/2017 02:24 PM,"421","476"
10/05/2017 09:42 AM,"533","677"
10/05/2017 09:41 AM,"814","2719"
10/05/2017 09:07 AM,"2611","2561"
10/05/2017 09:04 AM,"858","2621"
10/05/2017 08:58 AM,"2195","2510"
10/05/2017 08:58 AM,"6477","2315"
10/04/2017 06:53 PM,"289","2734"
10/04/2017 06:24 PM,"555","2828"
10/04/2017 06:23 PM,"506","637"
10/04/2017 06:06 PM,"904","2177"
10/04/2017 06:04 PM,"599","2194"
09/25/2017 08:51 PM,"147","1094"
09/25/2017 08:30 PM,"187","602"
03/07/2017 09:48 PM,"19416","460"
01/12/2017 08:26 PM,"25653","296"
01/12/2017 07:55 PM,"24747","210"
01/12/2017 07:33 PM,"28839","150"
12/06/2016 11:18 AM,"934","539"Here are all my speeds from your speed tester
Rather than posting your test results on someone else's thread, you shout put them on the one you started. The one where Amanda asked you for test results, and asked you other questions.
Quit screwing around and start doing what is asked of you to address your issue.
Lets look at the reviews for hughes net
https://www.consumeraffairs.com/internet/hughes.html
https://www.trustpilot.com/review/internet.hughesnet.com
Great, now why don't you quit screwing around and work on fixing your issue. Trying to explain to you why unsolicited reviews need to be taken with a HUGE grain of salt would be a waste of my, your, and the OP's time. You should just stick with working on your issue (which, at this point, is becoming evident that you really don't want to and are here to troll).
I'm sorry- I can't do a lot of research because my internet is TOO SLOW!
Hi folks,
Thanks for your feedback on beam 55, I will pass up your feedback to the engineers.
Your cooperation, patience, and understanding are much appreciated.
Yeh, still seems to be a hiccup later evening for me. I sense a slow-down around 7PM PST and lasts 2 to maybe 3 hours. Rebooting the modem sometimes helps but not always. I had been in 30Mbps all day and then around 7PM noticed the slowdown. 6Mbps... then a 2Mbps. Had work to get done so did a hard reboot and went to 8Mbps.
This AM speeds are fast. 40+ Mbps which is nice. But 7PM to 10PMish seems slow at nights where reboots may or may not help.
I did noticed I am on this gateway now....
IP Gateway Association State Associated (Data IPGW - J2GIL055HNSIGW0101) Think I saw someone post that this is a poor gateway? Unsure if that is the case. Anyway...
Just my 3 cents. ;-)
TJ
Hi TJ,
Our engineers are currently testing new code to roll out on beam 55. No ETA yet on when it will be ready, but once we have any news, I'll let you know.
Coolness Liz, thx.
TJ
So each Beam has it's own code? Wow.
Does each Gateway have code too?
Code gets corrupted, it happens, That expains how we were going along just fine for many months, then..........
It's Jenga how it all works :)
It's not that each beam has it's own code per-say... But the equipment that controls each beam at the gateway has it's own code and parameters.
