New Gen 5 owner in Northern California (slow as molasses)

[macsociety]

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

Kind of stinks since it was just installed yesterday.

Anyway, last speed test I ran was 1.1Mbps down.  Sheesh.  

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds.  Then told have to wait until next week to get it looked at.

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

In case this can help....  I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

Thanks for the ear.

Thomas

[alacatr]

I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company. You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers. You can write all the letters you want, but I wouldn't get your hopes up.

[GabeU]

---

@alacatr wrote:

I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company. 

---

If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF.  No guarantees, of course, but you have to work with them.  

---

@alacatr wrote:

You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers. 

---

Hughesnet isn't, and never has been, rated as such.  You might want to improve your research.    

[TripleMRanch]

10/23/2017 05:50 PM,"9168","448"
10/21/2017 11:48 AM,"904","2214"
10/21/2017 11:25 AM,"882","2655"
10/21/2017 11:22 AM,"949","1183"
10/21/2017 01:50 AM,"44162","2470"
10/20/2017 09:25 PM,"3223","14"
10/20/2017 09:41 AM,"27746","2765"
10/20/2017 09:40 AM,"1702","1078"
10/19/2017 08:19 AM,"18562","2259"
10/17/2017 11:50 PM,"28846","746"
10/17/2017 09:56 PM,"2123","1096"
10/17/2017 02:29 PM,"4824","2685"
10/17/2017 12:46 PM,"26804","2861"
10/17/2017 12:39 PM,"42219","2299"
10/16/2017 03:58 PM,"4627","2362"
10/16/2017 02:08 PM,"3594","2910"
10/16/2017 08:51 AM,"2339","1378"
10/15/2017 06:28 PM,"4722","15"
10/15/2017 05:30 PM,"1184","15"
10/15/2017 03:32 PM,"1728","431"
10/15/2017 03:20 PM,"1483","442"
10/15/2017 03:12 PM,"2383","33"
10/15/2017 02:54 PM,"857","284"
10/15/2017 02:51 PM,"1024","344"
10/15/2017 02:47 PM,"5440","777"
10/15/2017 02:44 PM,"2161","598"
10/15/2017 02:32 PM,"376","1490"
10/15/2017 02:29 PM,"695","1361"
10/15/2017 02:25 PM,"754","1431"
10/15/2017 02:18 PM,"468","1190"
10/15/2017 02:17 PM,"499","562"
10/15/2017 02:15 PM,"659","659"
10/15/2017 02:13 PM,"482","747"
10/14/2017 09:19 AM,"236","881"
10/13/2017 02:13 PM,"1397","2615"
10/13/2017 02:11 PM,"1683","1649"
10/13/2017 01:40 PM,"1933","1225"
10/12/2017 08:27 PM,"108","12"
10/12/2017 04:18 PM,"236","715"
10/12/2017 10:05 AM,"380","710"
10/12/2017 09:38 AM,"1185","2937"
10/11/2017 12:45 PM,"614","2565"
10/11/2017 12:44 PM,"401","2503"
10/11/2017 12:41 PM,"573","1519"
10/11/2017 09:25 AM,"1332","2036"
10/11/2017 01:49 AM,"5264","2087"
10/10/2017 10:07 PM,"78","15"
10/10/2017 04:29 PM,"243","1167"
10/10/2017 04:22 PM,"221","1627"
10/10/2017 10:12 AM,"1733","2919"
10/10/2017 10:11 AM,"2486","2421"
10/10/2017 10:10 AM,"1409","2379"
10/10/2017 10:09 AM,"15215","2714"
10/10/2017 10:07 AM,"10648","646"
10/09/2017 10:49 AM,"4370","3159"
10/09/2017 10:48 AM,"3691","773"
10/09/2017 10:47 AM,"3413","2962"
10/09/2017 10:45 AM,"15153","2670"
10/09/2017 10:44 AM,"22375","2568"
10/09/2017 10:35 AM,"5242","961"
10/07/2017 01:07 AM,"16909","2466"
10/07/2017 01:05 AM,"1290","1257"
10/07/2017 01:04 AM,"8805","1564"
10/07/2017 01:03 AM,"15583","620"
10/06/2017 02:24 PM,"421","476"
10/05/2017 09:42 AM,"533","677"
10/05/2017 09:41 AM,"814","2719"
10/05/2017 09:07 AM,"2611","2561"
10/05/2017 09:04 AM,"858","2621"
10/05/2017 08:58 AM,"2195","2510"
10/05/2017 08:58 AM,"6477","2315"
10/04/2017 06:53 PM,"289","2734"
10/04/2017 06:24 PM,"555","2828"
10/04/2017 06:23 PM,"506","637"
10/04/2017 06:06 PM,"904","2177"
10/04/2017 06:04 PM,"599","2194"
09/25/2017 08:51 PM,"147","1094"
09/25/2017 08:30 PM,"187","602"
03/07/2017 09:48 PM,"19416","460"
01/12/2017 08:26 PM,"25653","296"
01/12/2017 07:55 PM,"24747","210"
01/12/2017 07:33 PM,"28839","150"
12/06/2016 11:18 AM,"934","539"

Here are all my speeds from your speed tester

[GabeU]

@TripleMRanch

Rather than posting your test results on someone else's thread, you shout put them on the one you started.  The one where Amanda asked you for test results, and asked you other questions.  

Quit screwing around and start doing what is asked of you to address your issue.   

[TripleMRanch]

Lets look at the reviews for hughes net

https://www.consumeraffairs.com/internet/hughes.html

https://www.trustpilot.com/review/internet.hughesnet.com

[GabeU]

@TripleMRanch

Great, now why don't you quit screwing around and work on fixing your issue.  Trying to explain to you why unsolicited reviews need to be taken with a HUGE grain of salt would be a waste of my, your, and the OP's time.  You should just stick with working on your issue (which, at this point, is becoming evident that you really don't want to and are here to troll).  

[alacatr]

I'm sorry- I can't do a lot of research because my internet is TOO SLOW!

[Liz]

Hi folks,

Thanks for your feedback on beam 55, I will pass up your feedback to the engineers.

Your cooperation, patience, and understanding are much appreciated.

[macsociety]

Yeh, still seems to be a hiccup later evening for me.  I sense a slow-down around 7PM PST and lasts 2 to maybe 3 hours.  Rebooting the modem sometimes helps but not always.  I had been in 30Mbps all day and then around 7PM noticed the slowdown.  6Mbps... then a 2Mbps.  Had work to get done so did a hard reboot and went to 8Mbps.  

This AM speeds are fast.  40+ Mbps which is nice.  But 7PM to 10PMish seems slow at nights where reboots may or may not help.

I did noticed I am on this gateway now.... 

IP Gateway Association State

Associated (Data IPGW - J2GIL055HNSIGW0101)

Think I saw someone post that this is a poor gateway?  Unsure if that is the case.  Anyway...

Just my 3 cents.  😉

TJ

[Liz]

Hi TJ,

Our engineers are currently testing new code to roll out on beam 55. No ETA yet on when it will be ready, but once we have any news, I'll let you know.

[macsociety]

Coolness @Liz, thx.

TJ

[ecoalex2]

So each Beam has it's own code?  Wow.

Does each Gateway have code too?

Code gets corrupted, it happens, That expains how we were going along just fine for many months, then..........

It's Jenga how it all works 🙂

[C0RR0SIVE]

It's not that each beam has it's own code per-say... But the equipment that controls each beam at the gateway has it's own code and parameters.  

[alv7722]

Don't have to prove anything!  They finally admitted it doesn't work, and even told me why!!  It is bad weather in Montana!!!!!  News Flash!!!!!:  Montana is going to have bad weather for most of the next several months!! 

I would be OK with the service if it even performed to 25% of what is advertised.  

The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!

[El Dorado Netwo]

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alv7722 wrote: 

The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!

---

Are you on Beam 55? If not, you're in the wrong topic and might want to start your own for specific help with your problem in your area.
What works here might not work for you. Your problem is not everyone's. Blanket opinions about the HughesNet's overall Gen5 service prerformance based on one, individual experience are far short of the mark and won't get you help with your particular issue.

[alv7722]

I am new here, so am not well versed in etiquette for the particular thread.  The subject matter is: "New Gen 5 owner in Northern California (slow as molasses)"  It does not say "beam 55".   It so happens, I found out I am on beam 10, but the problem is the same, extremely poor speed, unusable internet, and no solution.  Since there is no known solution, other than the "weather" in Montana, some followers may appreciate knowing they have to provide "Notice" to HughesNet in writing, by 1st class mail if they seek economic redress for a product that does not work.  I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution.  Though I will be glad to answer questions if they arise.

I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General.  This company knowlingly sold me, and others on this thread a defective product they have no way to fix.  In other words, Fraud!!!!  Just my opinion, but I can live with it!  

[El Dorado Netwo]

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@alv7722 wrote:

I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution.  Though I will be glad to answer questions if they arise. 

I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General.  This company knowlingly sold me, and others on this thread a defective product they have no way to fix.  In other words, Fraud!!!!  Just my opinion, but I can live with it!  

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Great. Sincerely, Best of Luck to you in getting your problem solved.

[GabeU]

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@alv7722 wrote:

They finally admitted it doesn't work, and even told me why!!  It is bad weather in Montana!!!!!  News Flash!!!!!:  Montana is going to have bad weather for most of the next several months!! 

And Hughesnet will work just fine.  A temporary outage due to inclement weather is just that...temporary. 

---

alv7722 wrote: 

I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General.  This company knowlingly sold me, and others on this thread a defective product they have no way to fix.  In other words, Fraud!!!!  Just my opinion, but I can live with it!  

---

And by doing so you have now cut yourself off from any resolution here, which you most likely could have gotten.  

---

@alv7722 wrote:

I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution. 

---

Especially not now, as alluded to above, as filing the complaint stops any help you coul have gotten here, which, again, you most likely could have gotten if you had put forth just a little effort.       

[gokartergo24]

No, It is not a joke. They need to do these test. To find if there is a problem. And if the problem is at Hughesnets end or the customers house.

[MarkJFine]

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@alv7722 wrote:

Don't have to prove anything!  They finally admitted it doesn't work, and even told me why!!  It is bad weather in Montana!!!!!  News Flash!!!!!:  Montana is going to have bad weather for most of the next several months!!

---

Well, whoever told you Montana was wrong. If you are truly on Beam 10, that gateway is in Cheyenne, Wyoming. And, by "bad weather" they mean monsoon-levels of rain, so also not what you think.

Please stop with the hyperbole.

[GabeU]

@MarkJFine

Ugh, I should have noticed that (the gateway location).  I guess when there's so much nonsense it just starts running together and separate things are no longer seen (at least by me :p).