Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

TYGRHobbes's avatar
TYGRHobbes
Junior

Hello,

I've had Gen 5 since it launched. It was amazing as I was coming from Gen 4 and the speeds were much faster. Sometime around the beginning of summer though the speeds were horrible from about 2p to midnight (PDT). Now it's pretty much unusable during those times. It worse than Gen 4. In real world useage I can't even stream 144p on YouTube without it buffering for 5 sec or more after playing for about 3 sec. I'm not very knowledgable about the techinical side of things but I did find out that I am also on Beam 55. I don't know if this is even correctable but please advise on what I need to do to troubleshoot this. Thanks!

Sean T.

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

Liz, just for your records to pass up to engineers.... Last night was bad.

I am in FAP still but uploads were horrific.  20K.  Yes 20K.  ;-(

Downloads were sub-par but appears maybe my main issue for me unable to do much of anything last night, browsing, emails, anything... and only able to run the smallest of test sizes as they would time out otherwise.  I felt running them though was important.

The 20K uploads are pretty bad.

http://testmy.net/stats/?&t=u&d=11082017&x=1&l=25&q=macsociety

Thanks

TJ

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    macsociety wrote:

    I am in FAP still but uploads were horrific.  20K.  Yes 20K.  ;-( 

    Just....WOW.  :mansurprised:

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Thanks, TJ. Sending this over.