New Gen 5 owner in Northern California (slow as molasses)

and how many of us are getting their posts deleted without any explanation?

alacatr

Posts aren't deleted unless they violate the Community Guidelines or Terms of Service in some way.  

Beam 55-
I have the opposite problem- I am sent 2 posts in my emails on the same post.How is this fixed?

Also the constant logging in is an inconvience I always have the same IP address.

I preferred the old forum format, you could edit posted posts, and your IP address was recognised , so you didn't always have to log on to post.Now,iIf I post in the Am, and again in the afternoon, I have to log on again.

This is small taters compared to the speed problem.Gateway #3 seemed to be better the last day, I didn't have to switch Gateways.

ecoalex2

Does it happen with all replies, or only some?  You may get two emails concerning this one.  The first because you are subscribed to the thread, and the second because I tagged you to indicate who the reply is for.  If I didn't tag you in the reply you should only get one email notification.  I'm a constant tagger so people know I'm replying to them, though I can understand that it would get annoying and, perhaps, I should just do a letter type opening, with the name and comma.    

Also, sometimes when people edit a post you'll get another email about the same post, but the second one will be slightly different, containing the new version of the post.  

The double emails are from multiple posters. The emails are identical.

Thanks

ecoalex2 wrote:

The double emails are from multiple posters. The emails are identical.

Thanks

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In that case, it may be beneficial to create a new post about the multiple emails, and probably in the "Your Thoughts on the Community" section.  

Duplicate emails with (seemingly) the same content is from when someone posted, then edited it. they may look the same, but they aren't.

Also, when someone quotes something, the font is the same in the email so it also might look like a repeat.

Edit: Here's an example of an edited post.

Example of a double email I received -.

#1

As you will see if you google HughesNet or go to twitter, you're not alone with your slow speeds or dissatisfaction. I was lied to in order to sign a contract, and my speed was slow from the start. It never got better and I doubt it will for you, either. Good luck getting this company to do anything to fix it. Test after test showed my internet was super slow, yet they offered no solution and would not allow me out of my contract. I finally had lines dug and buried from town as a last resort. Cancelled my service yesterday. They were rude and slapped me with a cancellation fee of $325. So, I feel your pain. Good luck. Don't give me. Hold them accountable. What they do is not ok!

#2

As you will see if you google HughesNet or go to twitter, you're not alone with your slow speeds or dissatisfaction. I was lied to in order to sign a contract, and my speed was slow from the start. It never got better and I doubt it will for you, either. Good luck getting this company to do anything to fix it. Test after test showed my internet was super slow, yet they offered no solution and would not allow me out of my contract. I finally had lines dug and buried from town as a last resort. Cancelled my service yesterday. They were rude and slapped me with a cancellation fee of $325. So, I feel your pain. Good luck. Don't give up. Hold them accountable. What they do is not ok!

I'm trying to find the original post to compare it, but I think it's been deleted.  

Original post (probably deleted)  I have others tho.

Hi ecoalex2,

HughesNetSucks4 (New Member) posted a new reply in Tech Support on 11-15-2017 01:27 PM :

Re: New Gen 5 owner in Northern California (slow as molasses)

As you will see if you google HughesNet or go to twitter, you're not alone with your slow speeds or dissatisfaction. I was lied to in order to sign a contract, and my speed was slow from the start. It never got better and I doubt it will for you, either. Good luck getting this company to do anything to fix it. Test after test showed my internet was super slow, yet they offered no solution and would not allow me out of my contract. I finally had lines dug and buried from town as a last resort. Cancelled my service yesterday. They were rude and slapped me with a cancellation fee of $325. So, I feel your pain. Good luck. Don't give up. Hold them accountable. What they do is not ok!

Mark J Fine is correct. Those two seemingly identical posts are not. The 2nd one contains a correction:

See the sentence; "Don't give me." in the first one and "Don't give up." in the second one. 

To help keep people informed on this thread, I'm working with three systems we have at our office to see if there's anything that can be done on the ground to fix this issue. This takes time because I have to work this in around my other obligations to manage my business.

First, I record and date a series of speed tests and the System Info details - then make a change. Then, I record another series of speed tests and System Info details to document if there was any difference.

Here's some of what I'm exploring as possible causes/solutions:

1. Rerun System Registration
2. Rerun System Install
3. Force range
4. Outroutes assigned to the terminals
5. Skew settings
6. Radio and modem swaps
7. Size of the antennas
8. Differences between Gen5 accounts on J17 and J19
9. Toggling the "Video Saver" feature on and off 
10. Toggling "Web Accelerator" on and off

If I can identify even short-term solutions, I'll share them here.

What I do know is that not everyone in Beam 55 is having problems, and that HughesNet engineering is well aware of the issue and is working to fix it. Patience.

Alan- my bad the 2 posts are different.Thanks

I see when I rebooted the modem , I went from 9Mbs Gateway #3 to less than 1Mbs Gateway#1. This at 7:50 Am 11.17.17 . IO never had Gateway#1 before. it was really slow. I'll reboot again and try another Gateway.

Thanks for your info., why some are not having problems, seems strange, I believe the Gateway makes a difference., at least from my data.It's too bad, as Gen5 was so great until almost 2 months ago. Hope the bird is ok, lots of radiation and junk flying around up there.

What explnation would there be for not everyone in Beam 55 having the problem?

Don't we all have the same software, settings, hardware?

When an update is sent out, wouldn't this give all the same settings?

Yes, however, there are variations gateway side, and not everyone is connected to the exact same IPGW (yes that's your gateway, but it also specifies a sub-part of the gateway you are connecting through).  While someone might be on 055GILHNSIPGW0101, you could be on 055GILHNSIPGW0110, and so on.  Your modem connects to what IPGW it's told is best when it associates during power on, or when bad weather has cleared, for your particular service plan.

I haven't noticed the sub Gateways only 01 to 03 no 011 etc.

The question is what changed 2 months ago?

Up to then Gen5 was great, even under FAP. At 2.8 FAP video streams didn't buffer.

Now with 4-7 Mbs speeds streaming videos buffer sometimes.It seems the packet compression isn't working

I will FAP today, and will take some speed tests.

What changed? is the question.

I have had hughesnet gen 5 for 3 months and it has never been what I was told it would be... I just replaced my modem and the download speed has not gone above 2.5 for the last two hours... I have been on the phone now with tech support for over 52 min and asked to speak to supervisor who apparently is on a break...

Supervisor coming on line....... my bad still on hold  .....poor service

This is crap

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ecoalex2 wrote:

I haven't noticed the sub Gateways only 01 to 03 no 011 etc.

The question is what changed 2 months ago?

Up to then Gen5 was great, even under FAP. At 2.8 FAP video streams didn't buffer.

Now with 4-7 Mbs speeds streaming videos buffer sometimes.It seems the packet compression isn't working

I will FAP today, and will take some speed tests.

What changed? is the question.

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hmm, I had a long message that disappeared about FAP answering what I have been experiencing.  Weird.  Where did it go?  Well, here I am typing it a 2nd time.

I have been in FAP for about 2 weeks.  My 20GB lasted all 9 days.  Used to get 20 days out of 20GB during Gen 4 days.  Another oddity about Gen 5 service.  Anyway... I been in FAP a while now.  Here are my experiences and currious if you experience the same.

During the morning and part of the day expect 1 to 1.4Mbps.  Later afternoon speeds start to slow and by 8PM, expect 150K to maybe 500K downloads and lately I have been hammered with VERY slow uploads, 12K to 19K range.  PING have been horrendous at 1500 to 2000ms.  

So around 7is to 10ish things become unusable.  After 10 and a modem reboot, things start to speed up but from 7 to 10PM, I can barely browse the web.  Can't even visit this Hughes community during that slow time.  It is bad.

Anyway, when at 1Mbps, at least I can use the system but once it gets below that, it all comes to a slow stop.

TJ

So they slow your FAP when you are getting under1Mbs.Nice :)

It sure isn't what you signed up for eh?

I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.

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ecoalex2 wrote:

So they slow your FAP when you are getting under1Mbs.Nice :)

It sure isn't what you signed up for eh?

I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.

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Well, don't think they do that but whatever this "peak time slow issue" is, is also affecting speeds while in FAP.  When I signed back from after leaving Gen 4 for a bit and coming back, I did so figuring 20GB would last me 20 days and I could be happy with "real" 1Mbps to 3Mbps during FAP.  So, if Hughes fixes this problem, and if I can stay at least 1Mbps down during FAP, I will be a happy camper.  That is what I signed up for.  ;-)

TJ

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El Dorado Netwo wrote:

Mark J Fine is correct. Those two seemingly identical posts are not. The 2nd one contains a correction:

See the sentence; "Don't give me." in the first one and "Don't give up." in the second one. 

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Good catch.  I tried reading through it to find a difference, assuming there was one, but just didn't see it.  

That exactly what i have experienced.My 20 gigs now last for 2 to 3 weeks. I am beginning to regret signing up a few months ago.    mm

Still bad here in Angels Camp. The tech i talked with over the weekend was very polite and tried his best to help with no success. Sent an email Sunday but still no response. This is not working out very well. I am trying to be patient. When i have had enough i will just walk.