Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Mark J Fine is correct. Those two seemingly identical posts are not. The 2nd one contains a correction:
See the sentence; "Don't give me." in the first one and "Don't give up." in the second one.
To help keep people informed on this thread, I'm working with three systems we have at our office to see if there's anything that can be done on the ground to fix this issue. This takes time because I have to work this in around my other obligations to manage my business.
First, I record and date a series of speed tests and the System Info details - then make a change. Then, I record another series of speed tests and System Info details to document if there was any difference.
Here's some of what I'm exploring as possible causes/solutions:
- Rerun System Registration
- Rerun System Install
- Force range
- Outroutes assigned to the terminals
- Skew settings
- Radio and modem swaps
- Size of the antennas
- Differences between Gen5 accounts on J17 and J19
- Toggling the "Video Saver" feature on and off
- Toggling "Web Accelerator" on and off
If I can identify even short-term solutions, I'll share them here.
What I do know is that not everyone in Beam 55 is having problems, and that HughesNet engineering is well aware of the issue and is working to fix it. Patience.
