New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
I haven't noticed the sub Gateways only 01 to 03 no 011 etc.
The question is what changed 2 months ago?
Up to then Gen5 was great, even under FAP. At 2.8 FAP video streams didn't buffer.
Now with 4-7 Mbs speeds streaming videos buffer sometimes.It seems the packet compression isn't working
I will FAP today, and will take some speed tests.
What changed? is the question.
hmm, I had a long message that disappeared about FAP answering what I have been experiencing. Weird. Where did it go? Well, here I am typing it a 2nd time.
I have been in FAP for about 2 weeks. My 20GB lasted all 9 days. Used to get 20 days out of 20GB during Gen 4 days. Another oddity about Gen 5 service. Anyway... I been in FAP a while now. Here are my experiences and currious if you experience the same.
During the morning and part of the day expect 1 to 1.4Mbps. Later afternoon speeds start to slow and by 8PM, expect 150K to maybe 500K downloads and lately I have been hammered with VERY slow uploads, 12K to 19K range. PING have been horrendous at 1500 to 2000ms.
So around 7is to 10ish things become unusable. After 10 and a modem reboot, things start to speed up but from 7 to 10PM, I can barely browse the web. Can't even visit this Hughes community during that slow time. It is bad.
Anyway, when at 1Mbps, at least I can use the system but once it gets below that, it all comes to a slow stop.
So they slow your FAP when you are getting under1Mbs.Nice :)
It sure isn't what you signed up for eh?
I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.
Well, don't think they do that but whatever this "peak time slow issue" is, is also affecting speeds while in FAP. When I signed back from after leaving Gen 4 for a bit and coming back, I did so figuring 20GB would last me 20 days and I could be happy with "real" 1Mbps to 3Mbps during FAP. So, if Hughes fixes this problem, and if I can stay at least 1Mbps down during FAP, I will be a happy camper. That is what I signed up for. ;-)
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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So they slow your FAP when you are getting under1Mbs.Nice :)
It sure isn't what you signed up for eh?
I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.
","body@stringLength":"211","rawBody":"
So they slow your FAP when you are getting under1Mbs.Nice :)
It sure isn't what you signed up for eh?
I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.
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I haven't noticed the sub Gateways only 01 to 03 no 011 etc.
The question is what changed 2 months ago?
Up to then Gen5 was great, even under FAP. At 2.8 FAP video streams didn't buffer.
Now with 4-7 Mbs speeds streaming videos buffer sometimes.It seems the packet compression isn't working
I will FAP today, and will take some speed tests.
What changed? is the question.
hmm, I had a long message that disappeared about FAP answering what I have been experiencing. Weird. Where did it go? Well, here I am typing it a 2nd time.
I have been in FAP for about 2 weeks. My 20GB lasted all 9 days. Used to get 20 days out of 20GB during Gen 4 days. Another oddity about Gen 5 service. Anyway... I been in FAP a while now. Here are my experiences and currious if you experience the same.
During the morning and part of the day expect 1 to 1.4Mbps. Later afternoon speeds start to slow and by 8PM, expect 150K to maybe 500K downloads and lately I have been hammered with VERY slow uploads, 12K to 19K range. PING have been horrendous at 1500 to 2000ms.
So around 7is to 10ish things become unusable. After 10 and a modem reboot, things start to speed up but from 7 to 10PM, I can barely browse the web. Can't even visit this Hughes community during that slow time. It is bad.
Anyway, when at 1Mbps, at least I can use the system but once it gets below that, it all comes to a slow stop.
TJ
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wrote:
I haven't noticed the sub Gateways only 01 to 03 no 011 etc.
The question is what changed 2 months ago?
Up to then Gen5 was great, even under FAP. At 2.8 FAP video streams didn't buffer.
Now with 4-7 Mbs speeds streaming videos buffer sometimes.It seems the packet compression isn't working
I will FAP today, and will take some speed tests.
What changed? is the question.
hmm, I had a long message that disappeared about FAP answering what I have been experiencing. Weird. Where did it go? Well, here I am typing it a 2nd time.
I have been in FAP for about 2 weeks. My 20GB lasted all 9 days. Used to get 20 days out of 20GB during Gen 4 days. Another oddity about Gen 5 service. Anyway... I been in FAP a while now. Here are my experiences and currious if you experience the same.
During the morning and part of the day expect 1 to 1.4Mbps. Later afternoon speeds start to slow and by 8PM, expect 150K to maybe 500K downloads and lately I have been hammered with VERY slow uploads, 12K to 19K range. PING have been horrendous at 1500 to 2000ms.
So around 7is to 10ish things become unusable. After 10 and a modem reboot, things start to speed up but from 7 to 10PM, I can barely browse the web. Can't even visit this Hughes community during that slow time. It is bad.
Anyway, when at 1Mbps, at least I can use the system but once it gets below that, it all comes to a slow stop.
TJ
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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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So they slow your FAP when you are getting under1Mbs.Nice :)
It sure isn't what you signed up for eh?
I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.
Well, don't think they do that but whatever this \"peak time slow issue\" is, is also affecting speeds while in FAP. When I signed back from after leaving Gen 4 for a bit and coming back, I did so figuring 20GB would last me 20 days and I could be happy with \"real\" 1Mbps to 3Mbps during FAP. So, if Hughes fixes this problem, and if I can stay at least 1Mbps down during FAP, I will be a happy camper. That is what I signed up for. ;-)
So they slow your FAP when you are getting under1Mbs.Nice :)
It sure isn't what you signed up for eh?
I too noticed 10 Mbs with Gen 4 lasted longer than 20 Mbs Gen5 .The meter seems different.
Well, don't think they do that but whatever this \"peak time slow issue\" is, is also affecting speeds while in FAP. When I signed back from after leaving Gen 4 for a bit and coming back, I did so figuring 20GB would last me 20 days and I could be happy with \"real\" 1Mbps to 3Mbps during FAP. So, if Hughes fixes this problem, and if I can stay at least 1Mbps down during FAP, I will be a happy camper. That is what I signed up for. ;-)
TJ
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