New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.
Yeah, today seems to be quite bad compared to normal. I just tested a little while ago and hit about 5Mbps. Now, I know that's a lot higher than a couple of people in this thread are suffering with REALLY low speeds, but compared to my normal it's a pretty big hit, so I can understand their terrible speed being even more ridiculously slow today/tonight.
Thanks folks for your updates. No updates this morning from engineering. I don't expect there to be any during this short workweek. Once we do have anything worthwhile to report, I'll let you know.
Your patience and understanding are much appreciated.
Where in the past week or two during FAP I at least had OK speed to get work done during the day (1Mbps), and the slow to no internet between 6PM and 10PM (150K down and 12k up), now the slow is also during the whole day 24/7. ;-(
I work from home and need internet to earn my paycheck. Without it I could lose my job.
As you will see, lats night all I could muster even after multiple modem reboots was 100K down. Uploads did NOT EVEN work. 256 attempts stalled. Last night I had a que of about 30 emails that would not even come in! I could not browse the web, well barely a few sites. Most pages timed out.
So in frustration I turned off the system and figured I would double up work today.
Well today I am only getting 500K download, so barely functioning. Uploads, 12K. Yes 12K. This is during the day too... 10:30 as I write this.
I am barely getting any of my important sites to come up for work.
Something is drastically wrong here and I need you to assist please. Maybe if that means Hughes taking me out of FAP until they get this slow speed issue resolved, maybe it may boost my speed up enough to at least work. Then when you get the bugs worked out, then when I FAP I FAP.
But today if one is FAPped, it appears to not work at all or barely. I should be way above 12k uploads.
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.
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It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.
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That's considerably slower than what I used to get with my legacy plan. Just....WOW.
Yeh, I am not sure what is going on. Seems really off.
TJ
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That's considerably slower than what I used to get with my legacy plan. Just....WOW.
Yeh, I am not sure what is going on. Seems really off.
TJ
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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.
Yeah, today seems to be quite bad compared to normal. I just tested a little while ago and hit about 5Mbps. Now, I know that's a lot higher than a couple of people in this thread are suffering with REALLY low speeds, but compared to my normal it's a pretty big hit, so I can understand their terrible speed being even more ridiculously slow today/tonight.
It's Sunday. For some reason Sundays always seem sluggish all day, especially around football season.
Yeah, today seems to be quite bad compared to normal. I just tested a little while ago and hit about 5Mbps. Now, I know that's a lot higher than a couple of people in this thread are suffering with REALLY low speeds, but compared to my normal it's a pretty big hit, so I can understand their terrible speed being even more ridiculously slow today/tonight.
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Sunday nite 9Pm Speed test 97Mbs file 38Mbs.
Something , advertised speed on a Sunday nite? Unheard of.
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Thanks folks for your updates. No updates this morning from engineering. I don't expect there to be any during this short workweek. Once we do have anything worthwhile to report, I'll let you know.
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Your patience and understanding are much appreciated.
Thanks folks for your updates. No updates this morning from engineering. I don't expect there to be any during this short workweek. Once we do have anything worthwhile to report, I'll let you know.
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Your patience and understanding are much appreciated.
\n
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Where in the past week or two during FAP I at least had OK speed to get work done during the day (1Mbps), and the slow to no internet between 6PM and 10PM (150K down and 12k up), now the slow is also during the whole day 24/7. ;-(
I work from home and need internet to earn my paycheck. Without it I could lose my job.
As you will see, lats night all I could muster even after multiple modem reboots was 100K down. Uploads did NOT EVEN work. 256 attempts stalled. Last night I had a que of about 30 emails that would not even come in! I could not browse the web, well barely a few sites. Most pages timed out.
So in frustration I turned off the system and figured I would double up work today.
Well today I am only getting 500K download, so barely functioning. Uploads, 12K. Yes 12K. This is during the day too... 10:30 as I write this.
I am barely getting any of my important sites to come up for work.
Something is drastically wrong here and I need you to assist please. Maybe if that means Hughes taking me out of FAP until they get this slow speed issue resolved, maybe it may boost my speed up enough to at least work. Then when you get the bugs worked out, then when I FAP I FAP.
But today if one is FAPped, it appears to not work at all or barely. I should be way above 12k uploads.
Where in the past week or two during FAP I at least had OK speed to get work done during the day (1Mbps), and the slow to no internet between 6PM and 10PM (150K down and 12k up), now the slow is also during the whole day 24/7. ;-(
I work from home and need internet to earn my paycheck. Without it I could lose my job.
As you will see, lats night all I could muster even after multiple modem reboots was 100K down. Uploads did NOT EVEN work. 256 attempts stalled. Last night I had a que of about 30 emails that would not even come in! I could not browse the web, well barely a few sites. Most pages timed out.
So in frustration I turned off the system and figured I would double up work today.
Well today I am only getting 500K download, so barely functioning. Uploads, 12K. Yes 12K. This is during the day too... 10:30 as I write this.
I am barely getting any of my important sites to come up for work.
Something is drastically wrong here and I need you to assist please. Maybe if that means Hughes taking me out of FAP until they get this slow speed issue resolved, maybe it may boost my speed up enough to at least work. Then when you get the bugs worked out, then when I FAP I FAP.
But today if one is FAPped, it appears to not work at all or barely. I should be way above 12k uploads.
Thanks for the ear.
Thomas (TJ)
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