Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    8 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

Amanda's avatar
Amanda
Moderator
8 years ago

Hi zoomzoom,

 

I pulled up your account and see that you are in a different area and on a different satellite. While your diagnostics look great in terms of signal strength and the other basic factors, the issues you are describing will need a little more troubleshooting.

 

Instead of calling, I think it would be easier if you created your own thread outlining some things like: time of day this is happening, a few of the websites you are having trouble loading, web browser you are using and e-mail client you are using to download your e-mail.

 

Thank you,

Amanda

zoomzoom's avatar
zoomzoom
New Poster
8 years ago

thanks amanda