Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
I tested today in FAP and got 1.1Mbps which seemed good and was actually faster than the non FAP tests taken previously at the same time period. I just now tested with token bytes and got 1.3Mbps so that was not good :mansad: I reset my modem earlier as well but doesn't seem like that fixed anything with what these tests show.
Terrible speed today... and after such a decent day yesterday. Guessing there was really no fix, or at least one that helped. Think I was on gateway 104 yesterday.... this AM was only getting 700K speed so reset modem and now have gateway 102... which I sense is the worse for me. Now I am getting only 200K down and it is only 11:45am PST. Upload will not even test out at testmy.net is so slow but last one I got was down in the teens. Kinda sad today. Might pull the plug on the modem and leave unpowered for longer... see if I can get any other than 102 again. Unsure if that is really the issue but...
TJ
Reset modem again... let it stay disconnected 30 minutes.... found gateway 104 on reboot. Tests immediately better for download.... uploads still stink but a tad better. 1.2Mbps down now on one test but only 106k for upload. It is raining outside but nit heavy.
http://testmy.net/stats/?&t=u&d=11262017&x=1&l=25&q=macsociety
TJ
That really is bad, I had similar about a year ago and they fixed it. Hope the same for you. One thing I noticed is they had changed my Outroute ID to 35 from the normal 32. I mentioned it here and they switched it back and all was fine again. Not saying your problem but just throwing it out there.
I do experience evening slowdowns also but not cnstant like you're getting. http://testmy.net/quickstats/BirdDog2017
And still Gen 4.
Ouch.... I have had plenty of upload tests that just fail to complete, time out, even on uber small 256k size... but toinight has beaten my prior lowest 12k with a special 10k.
Grumbles as he turns off his computer.
http://testmy.net/quickstats/macsociety
TJ
10kbps. SMH. There aren't enough words to describe how awful that is.
GabeU.... the only thing more painful is my wife giving me the evil eye when she is trying to download a small kindle book and it does not download.
I feel like shriveling up and going into a corner someplace. LOL.
TJ
this is just for representation and not my wife... but every husband here will get my drift.
Hi macsociety,
Thank you again for your patience while engineering continues to work on addressing network concerns. The only update I have so far for you is additional capacity is being added in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know. Your patience and understanding are much appreciated.
so i am new to this system. first couple monthes were great. i even uped my plan for more data as we wee going over by the end of the month. have been having issues since October. was like a switch was flipped. one day it was awsome, the next not so much. have had around 10 conversations with tech support, had a tech out twice and now i see from what i am reading here, this is far from an isolated issue. very frustratioing that i have been strung along like this when the issues is well documented. tech finally called today and told me what was really up and offerd a $30/break for the next six months. service is still costing me way to much for what we are getting. just ran a speed test and have a whopping 0.08 download and 2.2 up. how do i get out of my contract? this is unworkable. my crummy U-verse was beeter than this at 1/3 the cost.
if HugesNet could offer some sort of time frame to correct we would feel better.
Good morning mattboring78,
Welcome to the community and thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
I have the same problem since October. My download speeds rangefrom 1.13 up to 16.47 in a five minute period with frequent disconnects. I talked to a tech who was very nice but no help. Ihave also emailed with no replies..Looking for some good news soon.
