Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
macsociety wrote:Appointment has been set by local dealer to come out and point my dish back to Sat 17. They did not say they will replace the dish though. Mine is the older Gen 4 dish so not sure what size it is. When they installed Gen 5 they just pointed my same dish at ES19 and slapped a new modem on back in September. Anyway, will know Monday night if this makes things better or not.
Hoping for the best.
TJ
not sure if this will be an issue or not, but I am in FAP right now. After installer comes out and re-directs, he will only get slow FAP speeds. Will not know if the issue is really resolved. I don't fall out of FAP until the 28th.
What do you recommend I do. He gets here late afternoon on Monday the 22nd.
TJ
macsociety My allowance was reset to full before he started testing the speed. I suppose that's standard procedure when you do major service to the account.
