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New Gen 5 owner in Northern California (slow as molasses)

Re: New Gen 5 owner in Northern California (slow as molasses)


@TYGRHobbes wrote:

Same here

 

EDIT: So far so good. 20Mbps+ on ES17 Beam 3


Lets hope at 9PM tonight things are still in the Mbps and not K.  If it can hold at a respectable #, even though less we know during peak time, that will be great!

 

TJ

Re: New Gen 5 owner in Northern California (slow as molasses)


@macsociety wrote:

Appointment has been set by local dealer to come out and point my dish back to Sat 17.   They did not say they will replace the dish though.  Mine is the older Gen 4 dish so not sure what size it is.  When they installed Gen 5 they just pointed my same dish at ES19 and slapped a new modem on back in September.  Anyway, will know Monday night if this makes things better or not.

 

Hoping for the best.

TJ


@Liz

not sure if this will be an issue or not, but I am in FAP right now.  After installer comes out and re-directs, he will only get slow FAP speeds.  Will not know if the issue is really resolved.  I don't fall out of FAP until the 28th.

 

What do you recommend I do.  He gets here late afternoon on Monday the 22nd.

 

TJ

Junior

Re: New Gen 5 owner in Northern California (slow as molasses)

@macsociety  My allowance was reset to full before he started testing the speed. I suppose that's standard procedure when you do major service to the account.

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Re: New Gen 5 owner in Northern California (slow as molasses)

HI TJ,

 

Thanks for the heads up, I replied to your PM regarding this.

 

Thanks,
Liz

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Re: New Gen 5 owner in Northern California (slow as molasses)


@Liz wrote:

HI TJ,

 

Thanks for the heads up, I replied to your PM regarding this.

 


Hi @Liz, I received your PM and also replied there as I am not seeing the tokens.

Regards

TJ

Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Regarding tokens, try clicking the Buy Tokens button when you're looking at the Usage Meter. You'll then see what tokens you have available to use by clicking the "use" link next to them.

 

This screenshot is out of date, but the basic info and function remains the same.CMC02.PNG

 

Thanks,
Liz

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Distinguished Professor IV

Re: New Gen 5 owner in Northern California (slow as molasses)

TJ,

 

When you click on Purchase Data Tokens in the Usage Meter, you should see something to indicate either Prepaid Tokens or Free Tokens (besides the ones listed that you can buy).  You can click on the corresponding button to add one. 

 

To get to the screen similar to the picture in Liz's reply, sign in to the MyAccount site, click on the Usage tab, and then click on the "Buy Tokens" button under the Usage data on the right.  There you should see the Prepaid or Free tokens listed.  I don't know which they show up as, but they'll be there.  

 

Personally, I prefer signing into the My Account site and adding them there, as you can seem more info about them on Buy Tokens popup page than you can from the Usage Meter.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: New Gen 5 owner in Northern California (slow as molasses)

My repoint to ES17 is done.  Promising for sure.

 

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

 

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

 

What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

 

So... so far so good.  Thanks Hughes for getting things back on track.  

 

https://testmy.net/quickstats/macsociety

 

TJ

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Moderator
Moderator

Re: New Gen 5 owner in Northern California (slow as molasses)

Thank you for your update, TJ. I'm happy to hear the repoint has helped so far. Please keep us posted.

 

Thanks,
Liz

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