Forum Discussion
New User with very slow speeds
I'm about 3 weeks now with HN and I'm now experincing very slow speeds. This looks like the right place to go for some help. After my initial setup, I was very pleased, even getting 25+ mbps at times...
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
While the ES19 seems to be capable of higher overall speeds, both the ES17 and ES19 are capable of providing Gen5 service with the advertised speeds. Why you're getting better service with the ES19 could be due to a few different things, like better location within your ES19 beam vs your ES17 beam, or less congestion with your ES19 beam, or maybe even a combination of things.
Either way, it's good to hear that it's working better for you. It's nice when you can hit speeds like that. :)
