Forum Discussion
New User with very slow speeds
I'm about 3 weeks now with HN and I'm now experincing very slow speeds. This looks like the right place to go for some help. After my initial setup, I was very pleased, even getting 25+ mbps at times...
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
Just thought I'd chime in here with an update. The technician came by yesterday as promised and he aligned my dish with a different satellite. I had been on Echostar 17 and now I'm on Echostar 19. I'm not sure why that would make a difference but it did. My speeds have vastly improved. In fact, I once saw 40+ mbps today when the sky was clear. So everything is looking good. Many thanks to Liz for addressing my problem. It is much appreciated.
Good morning Yancey1,
Thank you for taking the time to post back and letting us know your speeds have improved after the site visit! Glad to have helped, please don't hesitate to visit the community again if you have any other concerns.
