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New to Gen 5 see no difference from Gen 4

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Sophomore

Re: New to Gen 5 see no difference from Gen 4

Did some testing starting a 5:30Am here and speeds look good but the charts where terrible.  This last one was at 8am do see what it looked like when I went from bonus to regular time.  IF I had this dat flow on a regular basis even if the speed dropped during peak I would be very happy. 

 

Unfortuanely this is the exception NOT the rule.  The rates during a single run of the test are usually all over the map, typically over 80% variance.  As a process engineer I would say the system is NOT under control.  Not sure whre the data is controlled but would expect it to be at the main office not local.  So I suspect the tech will not be able to do much except maybe point me to a better Sat. 

 

Can one of the techs on here explain how the data is supposed to be controlled?  I really don't care to see bursts over 100MB when it next drops to 5MB even if it gives me a 30MB average.  This seems like it would be jacking everybodys data rates around.

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Distinguished Professor III

Re: New to Gen 5 see no difference from Gen 4

They are dispatching a tech to your site - maybe you should wait for the tech's visit and analysis.

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Associate Professor

Re: New to Gen 5 see no difference from Gen 4

There are lots of variables to speed, including:

 

1. How many people are using that gateway (and for what) at any particular time. If you have a lot of people doing high-resource-demand things (e.g., streaming) on that gateway, you're going to see a lot of peaks and valleys as the instantaneous demand changes.

 

2. Where the connection goes to. Not all upstream providers have the same kinds of connections to all places, and there could be problems with any of the servers along that path. For example, I can pull down a podcast file from one site with excellent speed, and have erratic download speeds from somewhere else.

 

Best way to tell is using a traceroute to any IP to see if there are hiccups on that path. For example, the upstream provider for GWID 068 is Level3. Their connection to Microsoft is awful at the moment, causing slow and/or erratic speeds that are all over the place. Just so happens that the problem exists at Level3's gateway to Microsoft in LA, two 'hops' past HughesNet's purview, and therefore not HughesNet's fault.

 

Same could be said about the server being chosen in TestMy. You should be choosing a server that is closest to your HughesNet gateway, with the fewest hops possible. That should provide the lowest risk of having an connection issue, thus skewing the results.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Sophomore

Re: New to Gen 5 see no difference from Gen 4

Tech was out today and I am very pleased witht he test results.  My concern now is the signal strength used to be 111 but now is only 85.  I hope I don't lose the internet everythime it rains.  Gen 4 was well abobe 100 as well and I never lost internet even with the big tunderheads.  Dish TV on the other hand was in and out everytime it rained.  I will keep you posted but marking this issue closed for now.  If anyone has comments regarding the reliablity during storms when starting out at 85 I would like to hear.

 

Thanks all.

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Moderator
Moderator

Re: New to Gen 5 see no difference from Gen 4

Thanks for the update Terry, glad to hear your speeds are back up! Feel free to post back in the community if you have other concerns.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Associate Professor

Re: New to Gen 5 see no difference from Gen 4

It sounds like they did a repoint to another beam, thus a lower signal, but higher performance in terms of speed.  Rain impact will be more notable, below about 50 or 60 you will start seeing more severe packet loss, ~32 is the cut-off for connectivity.  With that said, I have sat at 80 before on a terminal and it was OK, provided it didn't rain much.

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Moderator
Moderator

Re: New to Gen 5 see no difference from Gen 4

No, just replaced a bad transmitter. Smiley Happy Still on E19.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.