Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
7 years ago

No Connectivity

Lost internet connectivity about 10 p.m. last night. Even though I had rain in the area last night, there was NO power outage. When I checked the modem, all the lights were out, so I unplugged the un...
Performance
  • Jay's avatar
    Jay
    7 years ago

    Hello cybercycle1,

     

    It does look like you could use a new modem. I have scheduled one to be shipped out to you! 

     

    -Jay

Jay's avatar
Jay
Moderator

I'm happy to help! Please let me know if you experience any issues with the new modem.

 

-Jay

cybercycle1's avatar
cybercycle1
Junior
6 years ago
Jay wrote:

I'm happy to help! Please let me know if you experience any issues with the new modem.

 

-Jay

An update: I received the new modem today and quickly had it installed.  It restored my service, Jay.  I couldn't ask for a better response from the HughesNet support team...Thanks!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    One day?  Sheesh.  Talk about quick.  Nice.   :)

  • Jay's avatar
    Jay
    Moderator
    6 years ago

    I'm glad to hear that your issues have been resolved! Please feel free to reach out if you have any additional questions or concerns.

     

    -Jay