No attachment tab

[DebiLynne]

Why does my email not have an attachment tab when I compose an email?

[BirdDog]

No tab but you should have these two ways:

[DebiLynne]

My page does not look like that. It has 5 tabs, an envelope, a head, a calender, a folder and the looking glass.

[GabeU]

@DebiLynne 

Can you post a snapshot of what you're seeing?  Also, what browser are you using?  

[DebiLynne]

https://photos.app.goo.gl/CsGUuvUTGFokrSg39

Browser is Chrome.

[maratsade]

Looks like you're using the browser on your phone.  I tried it on my phone and I see the same thing you see.  I couldn't find a way to add attachments either....maybe someone else here (subscriber or mod) who knows how to do this will chime in....

[BirdDog]

In the pull down settings for Chrome (upper right) set it to show the Desktop version of page. See if that works.

[maratsade]

On my iPhone the settings are at the bottom, represented by 3 dots. When clicking that, there's the option to "Request desktop site."  When I do that, it takes me to myHughesNet.  I tap "My Email" but it does nothing except continue to display the myHughesNet splash page. 

[Liz]

Good morning DebiLynne,

Thanks for posting and working with the community so far. I'm able to reproduce what you're seeing and am not seeing a way to add attachments via mobile. I'm checking with out e-mail admins if there's a way or if the only option is via desktop. I'll let you know once I find out. 

  Your patience and understanding are much appreciated.

[Liz · Accepted solution]

Good morning DebiLynne,

I appreciate your patience while I looked into this for you. I'm sorry for the inconvenience, currently the only way to add attachments is via desktop webmail. If you have any other concerns, please don't hesitate to reach out again.

[MarkJFine]

I'm not even sure how adding attachments from a phone/tablet via web-based would even work, seeing how the concept of a local file system capability is relatively new for those devices. Plus, I'm sure that Android works different than iOS, which also works different from Windows... so, not shocked it's not supported yet for the mobile site.