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No internet

hooterville
Junior

No internet

Our internet has not worked most of the day.. I have tried restarting the modern twice. Neither the LAN or WiFi work. Are there problems with the service?

1 ACCEPTED SOLUTION

Accepted Solutions
Damian
Moderator

Re: No Internet

@hooterville,

 

 

From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage. 

 

-Damian 

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18 REPLIES 18
maratsade
Distinguished Professor IV

Re: No internet

Hi Mary, are all the lights off on the modem, or are some on?  Can you get to this page?

hooterville
Junior

Re: No internet

Hi Marastade,

     The LAN light is blinking and the WIFI light is on steady. That's all. The three lights above those are off

 

Mary

maratsade
Distinguished Professor IV

Re: No internet

Mary, go to this page. What's the number next to State Code?

hooterville
Junior

Re: No internet

The number is 11.2.1

hooterville
Junior

Re: No internet

It also says -a problem receiving data has occurred 

Mary

maratsade
Distinguished Professor IV

Re: No internet

This may be related to a weather event in your area or in the area where the ground station is located, but it could also be the modem.  The reps here will have to try to connect to it and see what's going on. Leave the modem plugged in and on so they can contact it.  I hope someone's around to night to help you and that this gets resolved quickly. You can also try the phone reps and see what they say. 

hooterville
Junior

Re: No internet

Thank you,

the modem is unplugged.

 

Mary S.

maratsade
Distinguished Professor IV

Re: No internet

Mary, you need to plug in the modem and leave it plugged in, or the reps won't be able to contact it.

hooterville
Junior

Re: No internet

Oops, sorry I misread. It is plugged in now 

 

Mary