Forum Discussion

Kirk Merley's avatar
Kirk Merley
Sophomore
5 years ago

Outgoing email being rejected.

OH BOY!  About a week ago my outgoing email (from windows live mail) started being rejected by the server.  I went thru all the drills I know of (port number, smtp, etc) and reluctantly called Hughes...
email problem
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Kirk,

     

    Thanks for reaching out, I'm sorry to hear about what happened with HTS, that is certainly unusual as we don't currently have an issue with outbound mail. We'll bring this up with HTS as that should not have happened.  

     

    I can help you with your e-mail concerns. Let's try these steps first to see if the issue clears up:

     

    Go ahead and please clear your browser's cache and cookies, then see if the issue persists.  

    If no change, reset your HughesNet password and try again. You can reset your password by logging out of MyHughesNet, then clicking the "Forgot Password?" link on the login screen.

     

    Now let's check your e-mail client's settings; did you try the settings MarkJFine suggested? Did they make a difference?

     

    If not, use these outbound settings:

     

    Outbound Server: email.hughes.net

    Port 587

    try with SSL Authentication required

     

    Do the issues persist after updating these settings?

     

    If yes, let's create a new HughesNet e-mail address for testing, and add it to your e-mail client.

     

    Use the same settings provided above and let me know if the issue persists with this test account.

     

    If you still can't send e-mail, reset the password for this test account and let me know if that makes any difference.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

    Edit:
    Just adding that us community mods are going to be out of the office for Thanksgiving break, so I'll get back to your reply next week.

MarkJFine's avatar
MarkJFine
Professor
5 years ago

Not a Hughes problem. It's been complicated by two things: 1 was a Microsoft upgrade that blew away people's settings. 2 was a change in the way the mail servers were upgraded to finally handle TLS 1.3.

 

The proper outgoing settings should be:

Outgoing mail settings:
server: smtp.hughes.net
port: 465

"Use SSL" should be checked

authentication should also be set to your username and password.