Forum Discussion
Outlook for Mac login failure
My email application logs me out constantly. I've spent many hours with my email hosting company and with Microsoft and all fingers point back to HughesNet. I'm using Outlook for Mac v. 15.35 (I...
Good morning Mark,
Can't do anything about latency, but just taking a stab in the dark here, you can try disabling Web Acceleration (WAS) before you log in and keeping it off for the duration of checking your e-mail. I'm curious as to whether that will have any effect. Here's how to toggle WAS off and on. Having WAS off is only for temporary use and not for long term use, so please remember to turn it back on when you're done.
Visit your System Control Center (SCC) at 192.168.0.1 and click on the "i" icon at the top.
Click on Web Acceleration in the left hand menu.
Click on Control in the expanded sub-menu.
Uncheck the box next to Web Acceleration Enabled.
-Liz
Hi Mark,
I dug into our reports and there have been no other cases lately like yours. I also thought you might be similarly affected like the other group of customers here with e-mail concerns, but after investigating and conferring with our engineers, you seem to have a separate issue. I'm inclined to agree with that Network Solutions tech, that the latency may be causing enough lag to cause authentication problems.
-Liz
Thank you. So what's the solution, short of dumping Outlook (I have too many saved emails to consider that option)? Is there any way to tweak my connection to clear it up? Or does a utility exist that would minimize the problem?
Good morning Mark,
Can't do anything about latency, but just taking a stab in the dark here, you can try disabling Web Acceleration (WAS) before you log in and keeping it off for the duration of checking your e-mail. I'm curious as to whether that will have any effect. Here's how to toggle WAS off and on. Having WAS off is only for temporary use and not for long term use, so please remember to turn it back on when you're done.
Visit your System Control Center (SCC) at 192.168.0.1 and click on the "i" icon at the top.
Click on Web Acceleration in the left hand menu.
Click on Control in the expanded sub-menu.
Uncheck the box next to Web Acceleration Enabled.
-Liz
Thank you, Liz. Fingers crossed, but that seems to have done the trick. I've gone more than one hour without a login failure. If it keeps happening, I'll post an update here. But it appears to be making a difference.
Because my satellite internet connection isn't all that fast to begin with -- so I already have to settle for less than optimal load times, and rarely bother trying to stream video -- what is the downside to keeping web accelleration control off permanently?
And ... literally the minute I posted my reply, I got a login failed message. So, NOT solved.
